We’re hiring a Front Office & Reservations Agent to join our team.
Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude.
Minimum Requirements:
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Hospitality Diploma/ Degree or Similar
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3 years experience in a similar role
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Knowledge of Nebula PMS
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Must be able to work weekends and late shifts
Responsibilities
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Full Front Office Reception and Reservation duties
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Ensure that you project a good image, this being efficiency, courtesy, helpfulness, appearance and cleanliness.
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Ensure that the Reception areas are clean and neat at all times (including any flower arrangements).
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Ensure that guest queries and complaints are being dealt with in an efficient, prompt and courteous manner, thus achieving guest satisfaction
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Ensure that all incoming telephone calls are dealt with in an efficient and courteous manner.
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Ensure that the switchboard is manned adequately at all times
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Ensure that all enquiries and requests for quotations are dealt with immediately according to company procedure
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Ensure that all guest profiles are entered correctly on the system and are routed to the correct company
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Ensure that all guests are received and accommodated in an efficient and friendly manner
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Ensure that all guest accounts are correct and ready on departure
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Ensure that brochures, rate sheets and maps are neatly on display.
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Promote the hotel and the group at all times, as well as special rates and conferencing packages.
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Ensure the Front Office Manager is made aware of all complaints by using the complaints register.
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Ensure that you are at all times well acquainted with all of the hotel’s tariffs and special offers, as well as with all facilities available to the guests.
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Must be able to work weekends and late shifts
Applications should include a motivational letter, profile photo in professional attire, updated C.V, as well as copies of written references.
Remuneration
Competative based on experience
