Purpose of the role
Contribute to customer satisfaction and to the overall results of the department. To serve as a leader and role model for the Customer Assistants. Support and assist the Head of department.
Main Responsibilities
- Lead and support a team of Customer Assistants.
- Be a player in the development of collective performance.
- Share information and facilitate communication within the team.
- Develop the team to meet strategic business objectives.
- Manage daily sales and customer relations.
- Build and implement the Business Action Plan of the department.
- Introduce efficiency, improvement measures for an optimal return and stakeholder value.
- Ensure the day-to-day management of the department is to respect the customer promise.
- Coordinate and contribute to the sales activities in store.
- Ensure quality customer relationship (internal and external).
- Develop and update own skills and knowledge.
- Assume leadership role on behalf of the HOD when the HOD is not available.
- Participate in teamwork to ensure quality service and productivity of the store.
- Ensuring optimal staff is available for delivering excellent customer service to all customers.
- Training and developing of staff members.
