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Monitor real time engines and queues and identify high risk transactions within the business portfolio.
Observe customer transactions to identify fraudulent activity such as account takeover, friendly fraud, theft and similar other risks.
Identify fraudulent transactions and cancel them from further processing.
Resolve queued transactions within the service level agreements to reduce potential revenue losses.
Interact with banks and customers to validate information and to confirm or cancel authorizations.
Resolve customer issues within the scope of existing service level agreements.
Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
Ensure confidentiality of all information collected during investigation.
Determine existing fraud trends by analysing accounts and transaction patterns.
Identify system improvements to prevent fraudulent activities.
Recommend anti-fraud processes for changing transaction patterns and trends.
Recommend new software tools used for fraud detection, prevention and reporting activities.
Generate suspicious activity reports and risk management reports for Managers.
Review SDD KYC for account deemed high risk.
Ensure accurate and appropriate responses to disputes.
Monitor disputed transactions for possible fraudulent activity.
Serve customers by resolving product and service problem
Reviewing of customer withdrawals and identifying suspicious patterns, trends or behaviours and taking the necessary action to secure the account.
We applicable, logging of the necessary Suspicious Transaction Reporting or Suspicious Activity Reporting to the relevant stakeholders.
