Job Brief
We are looking for a detail-oriented individual with a minimum of 3 years of Accounts Receivable experience who will take full ownership of the full cycle A/R specifically the Cash Application processes and provide support to the Accounts Receivable Management team, Finance team, sales team, customers, and customer service finance related inquiries.
Key Responsibilities
- Accurately perform Cash applications
- Prepare and maintain an accurate AR aging report/ledger with notes on status of payments
- Responding to customer inquiries related to invoicing / finance / AR and close tickets in timely manner
- Collaborate with the billing team and finance teams as required
- Reconciling outstanding issues on customer accounts
- Track and ensure completion of critical requests
- Collaborate as needed with other leads to ensure all queries / escalations are closed off
- Provide accurate feedback to requestors; communicate the root causes, trends, and solutions
- Monitoring and management of tasks & targets to ensure SLAs & KPIs are met/exceeded
- Identify, support & drive process improvement initiatives (to work methods, processes & systems)
- Provide reporting including interpretation, trends, and root causes to assist the manager in preparation for weekly, monthly & quarterly meetings
- Build & maintain good professional relationships with client and team members
- Other ad-hoc projects/reports and requests
