Our workshop in Blackheath is looking for a Service Adviser,
MUST have a valid driver's license.
Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference.
Requirements:
· Customer service skills
· Sales skills
· Communication skills
· Comprehension skills
· Mechanical expertise
· Troubleshooting skill
· Leadership and team management skills
· Math and writing skills
· Computer skills -Microsoft office, social media platforms and pastel a bonus
· Highly organized, self motivated and target driven
· Automotive Service Advisor
· Bilingual in English and Afrikaans
Duties:
· Greeting customers and directing vehicles to an available technician.
· Consulting with technicians about needed repairs and alternatives that can be
offered in place of expensive repairs.
· Answer customer questions about service outcomes and consulting with
technicians
· Informing customers about potential cost savings and warranty protections.
· Assisting customer with quotations and bookings.
· Build and maintain strong customer relationships
· Identify opportunities for business growth and customer retention
· Excellent sales ability
· Overseeing and managing the service center’s scheduling and workflow.
· Informing customers of changes in service or when their vehicle is ready to be
picked Manage mechanics, fitters, and cleaner
· Control and monitor productivity workshop technician.
· Ensure that parts arrive on time.
· Ensure that the technician comply with their Check List.
· Ensure that all staff complete their daily Productivity Report.
· Ensure that all work is carried out safely.
We Offer
· Salary plus performance based incentives
· Stability within a well-established business
· Supportive and professional working environment
· Modern workshop facilities and a strong customer base
· Working hours Mon - Fri 07H30 - 17H30
Sat 08H00 - 13H00
Please send your CV to [email protected]
Work Location: In person
