Job Purpose:
The technician (field support) will be responsible for the off-site support function through the testing, diagnosis and repair of notebooks, PC's, Notebooks & Printers.
Responsibilities:
Technician Service
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Diagnose and repair all technical faults of Notebooks, PC's & Printers
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Follow the correct test process for all brands.
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Ensuring that all communication with our customers is of the expected quality
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Completing all assigned tasks within the required time frame (SLA)
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Enhancing customer experience and relationships
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Keep the CMDB system up to date at all times.
Customer Service
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Help maintain the rework rate for the department below 2% (rework report) within a 30day period between barcodes
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Maintain service levels at 90% (SLA Report)
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Complete at least additional 5 workshop repairs per week depending on the field work schedule.
Stock
- Manage Stock Rand value and have a 0% shrinkage basis and have no stock outstanding for more than 14 calendar days
General
Qualification and Experience:
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Matric
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CompTIA A+, N+ and S+ preferred
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Valid driver’s license
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Min of 3-year technical experience in notebooks, PC repairs & Printers
Skills and Knowledge:
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Good knowledge of general administrative and internal processes
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Knowledge of ICT industry
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Knowledge of operating system software (i.e., Windows 10).
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Knowledge of relevant technologies hardware
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Basic computer literacy especially in Microsoft applications skills
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Problem solving skills (analytical)
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Good communication skills (verbal and written)
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Technical skills and problem analysis
