SEIDOR Networks is looking for a NOC Engineer to join a growing team based in Woodmead, JHB.
The SEIDOR Networks NOC performs exception-based remote monitoring of customer network devices, servers and endpoints to key global regions. Exceptions are identified and automatically logged to provide remote technical IT support to these customers.
He/she is responsible for the management of the Alerts board and resolving all relevant alerts created daily. The NOC engineer will also assist the NOC Administrator with improvements, day-to-day tasks and escalations as necessary.
This is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.
Role Requirements
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Must have at least 2-years industry-relevant experience
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Must be able to travel to and from the Woodmead office to perform his/her daily duties as needed
Essential Technical Knowledge and Experience
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A+ / N+
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MCSE (Microsoft Certified Systems Engineer)
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At least 2-years' Microsoft 365 technical work experience
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Understanding of Public Cloud and at least 1-years' technical experience
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At least 2-years working experience with any routing vendor equipment and/or software
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At least 2-years' experience with Layer-2 networking and VLAN's
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At least 2-years' work experience with Sophos XG Firewalls
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Advanced Microsoft Windows Desktop Operating Systems
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Advanced Microsoft Office Suite skills
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Advanced Microsoft Windows Server Operating Systems
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Advanced Microsoft Active Directory and Group Policy knowledge experience
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Advanced Microsoft Hyper-V knowledge with at least 3-years' experience
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Advanced DHCP and DNS Functionality
Advanced understanding of:
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Switching / VLAN's
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Routing / NAT / Dynamic Routing
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Packet flow
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Email flow
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UTM and Firewall appliances
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Wireless networks
Advantageous Certifications and Knowledge:
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ITIL Foundation
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N-Able
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ConnectWise Manage
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CCNA (Cisco Certified Network Administrator) is beneficial
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Basic scripting
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Mimecast
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cPanel
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SSL Certificates
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Apache / IIS knowledge
Key Responsibilities:
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Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations
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Identify, report, and resolve network, VLAN, Wi-Fi and server connectivity problems
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Identify, report, and resolve Firewall, VPN & Internet connectivity problems
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Identify, report, and resolve possible Ant-Virus, Windows Patching, and other security exceptions from dashboards
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Identify and report pre-emptive server hardware failures
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Identify and report on Windows and Hyper-V health
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Identify and report exceptions from daily backup checks
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Identify and report server disk space exceptions
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Identify and report Windows DHCP & DNS warnings
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Ability to work in a team & independently to provide customer service
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Ability to prioritize, escalate and request assistance when needed in a timely manner
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Must be open to learning new technologies and service delivery methodologies
