A well-established Tourism Company is looking for a Safari Consultant within the Reservations Department. The position will be based at the Cape Town Head Office and the consultant will report to Reservations Manager.
The role of a safari consultant within the travel company required:
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Discuss client requirements and advise on suitable options.
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Plan, prepare and cost itineraries (travel plans) for clients.
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The creation of high quality intricately planned tailor-made itineraries for a wide range of clients from Honeymooners to Families. You will be ultimately responsible for costing, planning and implementing and confirming these itineraries.
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Working on warm sales leads with a mix of email and telephone contact to maximise conversion.
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Ensure the itinerary presented to the client fits their individual requirements as best possible and the supporting information and advice is to the highest standard.
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To achieve the highest levels of client service at all stages of the process to engender repeat business.
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Demonstrating a total commitment to customer service.
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Working within a small team it is imperative you engender good working relationships and have a strong team ethic.
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An in-depth understanding is required of the destinations sold and first-hand knowledge is essential. As such, from time to time, you will be required to visit these destinations on educational trips.
Personal attributes required:
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Proficiency in English; knowledge of the additional language is an advantage.
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Possess effective organizational skills and the ability to complete multiple tasks and a high volume of work.
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Excellent time management, organizational, and follow-through skills.
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Ability to respond quickly and accurately to requests for information.
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Support team members and management.
Skills and Experience Required:
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Minimum 5 years as a destination specialist
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Passion for travel within Africa.
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Excellent communication skills.
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Excellent customer service & selling skills.
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Advanced level of computer literacy.
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Highly organised with strong time management skills.
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Strong attention to detail.
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Results orientated.
Competencies:
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Planning, organising and prioritising.
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Customer service and client relationship management.
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Detail orientation and analytic.
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Business acumen.
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Time management skills.
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Excellent oral and written communication skills.
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Problem solving skills.
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Negotiating and influencing skills.
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Able to work under pressure in fast pace busy environment.
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Able to work shifts / after hours / public holiday’s and wee-end should the business require so
