Front Office Manager to join a vibrant team at a renowned hotel.
The Front Office Manager will inspire and lead the team in all Front Office and Guest Service areas, ensuring top-notch service and maximum guest satisfaction. This role involves assisting the General Manager in optimizing hotel operations, boosting revenue, and maintaining high occupancy and safety standards.
Key Performance Areas:
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Administration
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Human Resources
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Front Office Management
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Service Excellence
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Contract Supervision
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Inter-Departmental Communication
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Self-Management and Performance Ownership
Requirements:
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Grade 12 (NQF Level 4)
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Proficient in Microsoft Word, Excel, and Outlook
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Knowledge of Opera (Hotel Management Software)
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Relevant tertiary qualification in Hospitality
Skills and Competencies:
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Mastery of Front Office and Guest Services operations
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Ability to use various management systems and software
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Strong understanding of Human Resource legislation and management principles
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Expertise in up-selling techniques and guest profiling
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Proficient in handling guest complaints and ensuring satisfaction
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Ability to manage and develop staff, providing training and coaching
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Effective in financial controls, budget management, and stock control
Package:
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Competitive salary
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Comprehensive benefits package
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Opportunities for professional growth and development
To apply, please submit your CV today
Please note: Due to the high volume of applications, if you do not receive a response within 7 working days, consider your application unsuccessful. Feel free to apply for other future positions.
This is an exciting opportunity for a proactive and experienced hospitality professional to make a significant impact and advance their career.
