Purpose of Role
To support the Fraud Team by conducting field investigations, gathering evidence, engaging with traders and agents, and providing accurate intelligence that assists with fraud prevention, claim validation, and financial crime investigations across South Africa.
Why you will thrive in this role
You enjoy working independently while collaborating closely with a high-performing Fraud Team. You are naturally curious, detail-oriented and confident engaging with people from all backgrounds. You thrive in an environment where no two days are the same and where your investigations directly contribute to protecting the business from fraud and financial crime.
What You’ll Do
Conduct field investigations relating to fraud, claims and financial crimes.
Liaise face-to-face and telephonically with traders and agents.
Gather, verify and document evidence.
Compile detailed investigation reports.
Provide investigation-related intelligence to the Fraud Team.
Maintain accurate records.
Travel nationally when required.
Handle sensitive information with confidentiality and integrity. Core Competencies
Integrity & Ethics
Attention to Detail
Accountability
Teamwork & Collaboration
Communication
Problem Solving
Customer Focus
Adaptability Skills
Strong investigative and analytical ability
Report writing and administration
Microsoft Office proficiency
Evidence gathering
Time management
Ability to perform under pressure
REQUIREMENTS
Qualifications & Experience
Grade 12 (Matric)
- Valid South African Driver's Licence • Experience in investigations, fraud, security, law enforcement or related field advantageous.
Other Requirements
- Strong workplace setup with uninterrupted connectivity for remote collaboration
- Willingness to travel extensively across South Africa
- High level of confidentiality and integrity
