Area/Location: Stellenbosch Winelands, Western Cape
About: Our client, a premier destination known for delivering exceptional guest experiences. specializing in hosting a wide range of events, from corporate meetings to luxury weddings.
Position Overview: As a Hostess, you will be responsible for managing the flow of guests, providing exceptional customer service, and creating a welcoming atmosphere. Your main goal is to ensure every guest has a seamless and pleasant dining experience. This is a crucial role for someone who thrives in a fast-paced environment and loves interacting with people.
Key Responsibilities:
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Greet and welcome guests in a warm, friendly, and professional manner.
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Manage reservations and seating arrangements, balancing table availability with guest requests.
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Escort guests to their tables and provide menus, ensuring they are comfortable and satisfied with their seating.
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Monitor the dining room and communicate with servers and kitchen staff to ensure smooth service flow.
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Manage waitlists during busy periods and keep guests informed of estimated wait times.
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Handle guest inquiries, requests, and concerns efficiently and professionally.
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Assist with phone reservations, special requests, and handling takeaway orders when necessary.
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Keep the front-of-house area clean, organized, and visually appealing.
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Support other front-of-house team members when required, especially during peak hours.
Qualifications:
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Previous experience in a hostess or customer service role is a plus, but not required.
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Excellent communication and interpersonal skills with a positive, friendly demeanor.
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Strong organizational skills and the ability to multitask in a fast-paced environment.
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Ability to remain calm under pressure and handle difficult situations with grace.
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Professional appearance and a customer-focused attitude.
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Flexibility to work evenings, weekends, and holidays as required.
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Familiarity with reservation systems is a bonus, but training will be provided.
