As a Branch Manager, you will oversee the daily operations of our branch, focusing on optimizing performance, enhancing customer service, and driving sales growth. You will play a key role in strategic planning, team leadership, and ensuring compliance with company policies while fostering a positive environment for both employees and customers.
Education
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Matric
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FIATA diploma or 3-year freight forwarding related qualification at NQF level 7 or equivalent
Knowledge and experience
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10 years’ experience in the Freight Forwarding Industry with 3 years in a middle management capacity
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Problem solving skills and decision making skills
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Business Acumen
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Ability to prepare and/or analyse financial statements and budget
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Leadership and Interpersonal skills
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Good communication skills (written &verbal)
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Planning and organising. Attention to detail.
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Ability to handle pressure. Change Management skills
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Knowledge of Freight Forwarding practices and processes
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Customer Centricity
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Computer literacy (Ms Word, Excel, IBM etc)
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Ability to analyse documents and make recommendations.
Advantageous Attributes
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Customer service orientation - Able to handle a demanding customer environment.
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Good problem solving and decision-making skills.
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Strong leadership and people management skills.
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Ability to handle pressure and meet all deadlines.
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Can communicate within the team and contribute to the overall success of the team.
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Ability to be adaptable as this is a constantly changing environment.
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ShipShape knowledge.
Overall responsibilities include
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Plan branch operations in terms of the requirements of the business environment.
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Organise and optimise branch resources and provide leadership to staff
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Control and manage budget
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Sales and client servicing support.
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Reporting and compliance.
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Comply with the requirements of the quality management system.
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Ad-hoc
