RESPONSIBILITIES
- Engage and interact with Agents and Guests to best sell all company's properties
- Assist in the preparation of company events.
- Maintain the customer relationship
- Assist with reservations in drafting quotations and bookings
- Help in identifying the gap within the department and propose new ideas
- Identify, review, and research opportunities for improvements and innovations that will maximize and improve the overall performance of the company's properties.
- Assist with reports and analyze data (e.g. cost analysis, sales results)
- Assist in organizing and managing sales functions across all platforms (both online and offline)
- Collaborating with other departments and teams to ensure brand consistency and alignment with business goals
- Provide support for the marketing department with campaign planning and execution.
- Convert leads into sales for all company's properties.
RESERVATIONS DUTIES
- Help in reservations with bookings and quotations
- Assist reservations with managing and monitoring or keeping track of provisions bookings.
- Ensure and maintain good relationships and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the company.
- Assist in managing and ensuring that attendance of all routes of room bookings, such as online, phone, and in-person are prioritized, and that reservations are not left hanging but attended to promptly to keep the guest house business running.
- Perform any other duty as per operational requirements, and management’s discretion, on the condition that it is lawful.
Desired Experience & Qualification
- Matric
- Bachelor's Degree/Diploma: Sales/Business management related
- 3+ years of proven work experience in a similar position
- 2 year’s experience in a 5 or 4-star lodge or Big 5 reserve within a similar lodge environment.
- Solid computer skills, including MS Office, web analytics and Google AdWords.
- Knowledge of Sales tactics and conversion tactics
Job Types: Full-time, Permanent
Pay: R10 000,00 - R20 000,00 per month
Application Deadline: 2024/09/20
