Boutique Hotel with 34 rooms as well as 4 conference and wedding venues that cater for up to 250 people situated in Boksburg is looking for an Operations Manager. We are looking for a hands on Manager that will be able to maintain high standards and contribute to the growth and success of the business.
Responsibilities:
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Oversee daily operations to ensure a consistently high standard of guest service and maximise profitability across all outlets.
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Plan and direct key hotel operations including quality, standards, cleanliness, and guest satisfaction.
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Foster a culture of excellence in guest care, promoting a warm welcome and exceeding expectations.
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Collaborate with all Heads of Departments (HODs) for smooth day-to-day operations.
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Conduct regular meetings with HODs to discuss operational matters, performance targets, and guest feedback.
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Deputise for the General Manager / Owners as needed
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Ensure the consistent implementation and review of SOPs across all departments.
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Handle day-to-day queries, complaints, and problems arising in the hotel.
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Business forecasting and planning.
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Drive financial opportunities and create a proactive up-selling environment.
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Conduct Duty Management shifts, fire walks, and Health & Safety audits.
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Promote positive employee relations and regular team communication.
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Inspect departments for service delivery, cleanliness, presentation, and staff grooming.
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Ensure Health and Safety compliance for all hotel premises.
Requirements:
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Diploma in Hospitality Management; a degree in a related field would be beneficial.
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Minimum of 3 years’ experience in a managerial role within the hospitality industry.
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Strong commercial awareness, relationship-building, and problem-solving skills.
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Excellent organizational, multitasking, and leadership abilities.
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Outstanding communication and interpersonal skills.
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Proficiency in hotel management software and Microsoft Office Suite.
