Summary of the Role
Ensure all communication with the client, whether telephonic or via email is correct, professional and captured on the system when necessary
Accurately manage all incidents/ escalations and call requirements as per the stipulated timelines outlines in the KPI’s
Ensure that all cancellation categories are correctly captured and updated as per the departmental guidelines
Comply with all internal administrative and data requirements. This includes ensuring downgrade forms are correctly submitted, re-invoice requests are handled, and contracts are accepted
Assist with the annual channel renewal and achieve the specified retention rates
Communicate product information and developments to customers and provide any leads to the relevant department
What will make me successful?
Must have a grade 12 matric certificate
Must have a degree or diploma in Marketing / Business Management or any relevant qualification
Must have no working experience
Must not have completed any internship nor graduate programme
Must be able to work on Microsoft Office
CRM software knowledge will be an added advantage
Must have a Clear Criminal record
Strong customer service ethic and high attention to detail
Strong trouble-shooting and excellent communication skills (both verbally and written)
The ability to work within a team as a team player
Always be up to date with changes and developments
Cooperation and willingness
Deadline driven and Ability to work under lot of pressure
Conscientious, able to work with minimal supervision
Ability to think outside the box.
Teachable and hungry for knowledge
Office Location
Midrand Office
What can I expect from the process?
Apply online with CV
Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviors, whilst removing any risk of unconscious bias from our process.
If you match the profile, you'll be sent a video interview to record.
If your video interview is successful, you’ll be invited to an Assessment Centre
Successful candidates will join our Intern Program on 1 October 2026 for 12 months
As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.
Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at
[email protected].
