Client Success Manager
Remote (South Africa) | Full-Time
Open to candidates anywhere in South Africa.
Digital Anchor Media | Arborist Marketing Pros
About Us
Digital Anchor Media is a U.S.-based marketing agency helping home service businesses generate predictable, measurable growth through SEO, paid advertising, and high-converting websites.
Our clients are business owners who depend on us to drive real revenue. We take performance seriously and value accountability, communication, and results.
As we continue to grow, we are hiring a Client Success Manager to protect client relationships, drive retention, and support long-term revenue growth.
Role Overview
The Client Success Manager is the primary relationship owner for a portfolio of U.S.-based clients.
This role is responsible for:
- Managing ongoing client communication
- Leading performance review calls
- Monitoring account health
- Reducing churn
- Identifying opportunities for growth
You will work closely with internal SEO, paid ads, CRM teams and web teams to ensure client expectations are met and exceeded.
Client Relationship Management
- Serve as the main point of contact for assigned accounts
- Lead onboarding calls for new clients
- Conduct monthly performance review meetings
- Communicate campaign progress clearly and professionally
- Handle concerns with confidence and urgency
Retention & Account Health
- Monitor KPIs including lead volume, CPL, rankings, and overall performance
- Identify risk factors early and create action plans
- Maintain strong retention metrics
- Document client communication and next steps
Revenue Growth
- Identify upsell and cross-sell opportunities
- Collaborate with leadership on expansion conversations
- Support renewals and contract extensions
Internal Coordination
- Translate client goals into actionable internal tasks
- Ensure deliverables are completed on time
- Maintain strong follow-through across teams
Qualifications Required
- 2–5+ years experience in Client Success, Account Management, or Agency Account Management
- Experience working with U.S.-based clients
- Advanced/Fluent English (written and spoken)
- Strong organizational skills
- Comfortable leading client calls independently
- Ability to manage multiple accounts simultaneously
Preferred
- Digital marketing experience (SEO, PPC, or agency environment)
- Experience using CRM systems (Go High Level preferred)
- Experience with project management tools (Trello/Click Up)
What Success Looks Like
- High client retention
- Clear and proactive communication
- Strong client satisfaction
- Organized account management
- Measurable contribution to revenue stability and growth
Application process
Applicants will be asked to provide:
- Resume
- Short voice or video introduction
- Technical scenario responses
- Start date and expected monthly salary (USD)
To apply, please complete our short application form here:
https://link.apisystem.tech/widget/form/GcbpxEqorIoGMVqJ1Bd1
Compensation
Competitive salary based on experience.
Performance bonuses tied to retention and growth metrics.
Fully remote role with long-term growth opportunity.
Job Type: Full-time
Experience:
- Client Success : 2 years (Preferred)
- Digital Marketing: 2 years (Preferred)
Work Location: Remote - South Africa
Pay: From R31 889,00 per month
Work Location: Remote
