Designer Specialist

Nedbank -
Johannesburg, Gauteng

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Job Details

2 days ago

Full Job Description

Requisition & Talent Acquisition Consultant Detail

REQ 147134 - Twanette Coetser

Closing Date - 14 August 2026

Cluster & Location

Personal and Private Banking - Channel Establishment

135 Rivonia, Sandton

Career Stream

Projects

Leadership Pipeline

Manage Self: Professional

Designer Specialist

Job Purpose

To manage and deliver architectural projects within agreed scope, budget, and timelines, while driving innovation-led design management across multidisciplinary environments. The role integrates architectural design thinking and agile practices to translate strategic concepts into practical, high-value built environment solutions, ensuring teams are aligned, effective, and focused on delivering impactful, user-centric outcomes

Job Responsibilities

Lead the end-to-end delivery of digital banking design and transformation initiatives using agile and iterative methodologies, ensuring alignment to customer experience goals and strategic business objectives.
Drive human-centered design practices by facilitating customer journey mapping, service blueprinting, and design thinking workshops to identify pain points and co-create innovative solutions.
Translate customer insights, personas, and UX principles into actionable project deliverables, ensuring solutions are intuitive, relevant, and enhance the overall customer experience.
Champion innovation and continuous improvement by integrating emerging digital banking trends, fintech capabilities, and automation opportunities (including AI awareness) into project outcomes.
Facilitate cross-functional collaboration across business, technology, UX/UI, and operations teams to ensure seamless omnichannel service design and delivery.
Provide expert guidance to project teams on agile frameworks, tools, and design-led delivery approaches, while fostering strong team dynamics and a culture of experimentation and learning.
Establish and maintain strong stakeholder relationships through effective engagement, storytelling, and communication of insights, project progress, and value delivered.
Define and manage project scope, timelines, budgets, and resource allocation, ensuring alignment with business requirements, governance standards, and customer value outcomes.
Ensure accurate cost estimation and commercial viability by aligning project deliverables with client requirements, financial objectives, and performance metrics.
Apply data-driven decision-making by leveraging analytics, performance metrics, and customer feedback to guide prioritisation, measure success, and optimise delivery.
Manage stakeholder engagement strategies across diverse groups, ensuring clarity of roles, expectations, and participation throughout the project lifecycle.
Lead change management and impact assessments across processes, systems, and roles, ensuring successful adoption of new digital solutions and ways of working.
Ensure governance, risk, and compliance requirements are integrated into project delivery within the banking regulatory environment.
Track and ensure realisation of defined business and customer benefits, escalating risks or deviations proactively.
Deliver projects within agreed scope, time, and budget, while maintaining high standards of quality, innovation, and customer-centricity.
Conduct post-implementation reviews, retrospectives, and continuous improvement sessions to embed learning and enhance future delivery effectiveness.

Minimum Experience Level

8 – 10 years’ experience in Project Management, with a strong track record of leading complex, multi-disciplinary projects within tight deadlines, preferably in construction, fit-out, or digital banking environments.
5+ years’ experience in Architectural Design / Interior Architecture, with demonstrated expertise in conceptual design, spatial planning, and delivery of innovative, client-centric environments.
Proven experience in architectural design innovation within digital banking or retail environments, incorporating customer journey mapping, human-centered design principles, and experiential space design to enhance client and user engagement.
Strong capability in translating customer insights, personas, and service design frameworks into functional, aesthetically compelling, and commercially viable architectural concepts.
5+ years’ experience within construction and fit-out environments, with hands-on involvement across the full project lifecycle (design development, coordination, construction, and delivery).
Demonstrated experience in commercial, retail, or financial services design rollouts, including multi-site implementations and branch transformation initiatives.
Solid background in build-fit (fit-out) projects within financial or retail sectors, with the ability to conceptualise client requirements and translate them into detailed, design-led project plans.
Experience delivering turnkey projects, ensuring alignment and integration across architecture, design, construction, and technology teams.
Strong understanding of the construction process, regulatory requirements, and project sequencing, with effective management of contractors, consultants, and cross-functional teams.
Advanced proficiency in BIM (Building Information Modelling) is essential, with strong experience in:
- Autodesk Construction Cloud (ACC / BIM 360) for project collaboration and coordination
- Revit for architectural modelling, documentation, and design development
Enscape (or similar rendering tools) for high-quality visualisation and client presentations
Familiarity with digital collaboration and design tools that support agile, design-led project delivery (e.g., Miro, Figma, or similar platforms) will be advantageous.
Proven ability to balance innovation, customer experience, cost efficiency, and operational requirements, ensuring high-quality project outcomes aligned to business strategy.
Demonstrated leadership capability, with strong communication, stakeholder engagement, and presentation skills, particularly in articulating design concepts, customer journeys, and digital experience strategies to senior stakeholders.

Requirements

Matric / Grade 12 / National Senior Certificate
A recognised Project Management certification or diploma (e.g. PMP, PRINCE2, or equivalent) will be advantageous.
A formal qualification in Architectural Design / Interior Architecture is essential, with demonstrated application in commercial, retail, or financial environments.
Willingness and ability to travel nationally between project sites/campuses as required to support project delivery, stakeholder engagement, and on-site coordination.

Technical / Professional Knowledge

Industry trends
Relevant software and systems knowledge
Principles of financial management
Cluster Specific Operational Knowledge
Principles of project management
Communication Strategies
Decision-making process
Governance, Risk and Controls
Financial management
Information Technology concepts

Behavioural Competencies

Influencing
Customer Orientation
Earning Trust
Continuous Learning
Monitoring Information
Leveraging Feedback
Planning and Organizing

Please contact the Nedbank Recruiting Team at +27 860 555 566

Apply Now

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