Eduvos is looking to hire the services on an Academic and Student Experience Manager at the Pretoria campus on a full time basis.
Position Type:
The Position:
- To manage the student affairs and student support portfolio at a campus; thereby ensuring a positive student experience on a campus outside the classroom that contribute to ensuring that a student is successful in his/her learning and teaching journey.
Minimum qualification:
- At least an honours degree, preferably in education, psychology or management
Experience:
- Minimum two years of managerial experience in an academic environment
- Three to five years’ of service or customer management experience, preferably in higher education environment
Responsibilities:
As the Academic and Student Experience Manager, you will be primarily responsible for the following:
A) Student retention - implemented student experience journey (social events, governance, physical and emotional wellness, academic support)
- Orientation, onboarding and induction
- Communication
- Contract management
- Facilities and venue compliance
- Support faculty delivery on campus – facilitating lecturer evaluations/student feedback
- Sponsor engagement
- Academic support programmes
- Wellness programmes
- Employability and work readiness
B) Student resource enablement
C) Student compliance with institutional policies
D) Events management (e.g., graduation event management, career fairs)
E) Facilitate campus disciplinary process / Chair of student disciplinary committee (incl. enquiries)
F) Management
G) Leadership
H) Internal and external stakeholder engagement and management/collaboration
Functional competencies:
- MS Office
- Exposure to / experience with systems
- Project management skills
- Case management and other systems
- SLA management skills / matrix management skills
Behavioural competencies:
- Initiative and responsibility
- People leadership and development
- Relations and networking
- Influencing
- Effective communication (verbal and written)
- Analysis and judgment / problem solving
- Systematic approach (planning and organising)
- Steadiness (emotional tenacity)
