Purpose of the Role
The Project Manager – Special Projects, leads strategic, cross-functional initiatives that accelerate growth, operational efficiency, compliance readiness, and digital transformation within a retail financial services environment. This role tackles complex, non-BAU projects that require structured execution, regulatory awareness, and the ability to align diverse teams across product, credit, risk, operations, retail, and technology.
Key ResponsibilitiesStrategic Project Delivery
- Lead end-to-end delivery of high-impact projects across lending, payments, insurance, collections, customer experience, and retail channels.
- Build structured project plans with clear milestones, dependencies, and regulatory considerations.
- Drive alignment between business units, retail operations, technology, compliance, and external partners.
- Ensure projects land on time, within scope, and with measurable business impact.
Stakeholder & Partner Management
- Engage senior leadership, business units, technology teams, and external vendors with clarity and confidence.
- Facilitate steering committees, stand-ups, and cross-functional workshops.
- Manage expectations, resolve conflicts, and maintain transparent communication.
Reporting, Governance & Risk Management
- Produce executive-ready reporting, dashboards, and project scorecards.
- Maintain risk registers, decision logs, and compliance documentation.
