Brahman Hills is looking for a passionate, friendly and professional Guest Relations & Concierge Officer to join our team.
The successful candidate will be responsible for ensuring that every guest receives an exceptional and memorable experience from arrival to departure.
Key Responsibilities:
- Welcoming and assisting guests throughout their stay
- Handling guest requests, queries and concerns
- Coordinating restaurant reservations, spa bookings, activities and special experiences
- Assisting with VIP arrivals, special occasions and guest amenities
- Providing information about the hotel and local attractions
- Preparing guest itineraries and coordinating special requests
- Liaising with Reception, Housekeeping, Kitchen, Restaurant, Spa and other departments
- Following up on guest feedback and resolving complaints professionally
- Promoting hotel facilities, services and experiences
Requirements:
- Grade 12 or equivalent
- Hospitality or Tourism qualification advantageous
- Previous experience in Guest Relations, Concierge, Reception or a similar hospitality role
- Excellent communication and customer service skills
- Strong organisational and administrative skills
- Professional appearance and friendly personality
- Ability to multitask and work under pressure
- Flexible to work shifts, weekends and public holidays
- A valid driver's licence will be advantageous
Location: Nottingham Road, KwaZulu-Natal
Pay: R12 000,00 - R15 000,00 per month
Work Location: In person
