Front Office Manager
Location: Umhlanga, South Africa
Company: Our client, a luxurious 4-star hotel nestled in the vibrant city of Umhlanga, renowned for its exceptional service and lavish accommodations.
Position Type: Full-time, Permanent
Salary: R20,000 - R23,000 per month (dependent on experience)
Start Date: ASAP
Job Description:
As the Front Office Manager, you will have the prestigious opportunity to oversee all facets of the front desk operations at our client's magnificent 4-star hotel in Umhlanga. You will lead a team of dedicated front office staff to ensure unparalleled standards of guest satisfaction, efficiency, and sophistication are consistently upheld.
Key Responsibilities:
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Manage and supervise the daily operations of the front desk, including check-in/check-out procedures, reservations, guest services, and concierge services.
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Train, mentor, and inspire front office staff to deliver unparalleled customer service and adhere to the hotel's exquisite policies and procedures.
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Maintain meticulous records of room availability, rates, and guest information utilizing Opera Cloud or similar esteemed hotel management software.
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Address guest inquiries, requests, and concerns promptly and courteously, striving to resolve issues to the highest standards of guest satisfaction.
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Monitor and analyze front office performance metrics, such as occupancy rates, average daily rate (ADR), and revenue per available room (RevPAR), implementing strategic initiatives to optimize efficiency and profitability.
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Foster seamless collaboration with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure flawless guest experiences.
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Conduct regular inspections of front office areas to ensure impeccable cleanliness, organization, and compliance with the hotel's exacting standards.
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Prepare and present comprehensive reports to senior management concerning front office operations, guest feedback, and actionable recommendations for enhancement.
Requirements:
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Demonstrated experience (minimum 2 years) in a supervisory or managerial capacity within the esteemed hospitality industry, ideally in a front office leadership role.
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Exceptional leadership and interpersonal skills, with a proven ability to motivate and empower a diverse team.
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Outstanding communication and problem-solving acumen, with an unwavering commitment to delivering unparalleled customer service.
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Proficiency in Opera Cloud or equivalent distinguished hotel management software is imperative.
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Comprehensive knowledge of hotel operations, encompassing reservations systems, revenue management, and front desk protocols.
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Flexibility to accommodate varied shifts, including evenings, weekends, and holidays, as necessitated by the demands of the role.
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A fervent dedication to the art of hospitality and an unwavering commitment to upholding the pinnacle of professionalism and guest delight.
How to Apply:
If you possess the requisite qualifications and are poised to embark on this illustrious opportunity to join our client's esteemed team as Front Office Manager, kindly submit your resume accompanied by a compelling cover letter outlining your relevant experience and why you are poised to excel in this role. We eagerly anticipate your application!
Elevate your career and become an integral part of our client's distinguished team, dedicated to curating unforgettable experiences for our esteemed guests amidst the splendor of Umhlanga!
