Job Title: Sales Administrator Department: Finance Reports to: Finance Manager Location: Parow Industria Job Type: Full-time
Job Purpose
A Sales Administrator supports the sales team by managing administrative tasks, coordinating customer orders, maintaining records, and ensuring smooth day-to-day sales operations. They help improve efficiency by handling documentation, customer communication, and reporting.
Key Responsibilities
Process customer orders accurately and efficiently
Prepare quotations, invoices, and sales documentation.
Maintain customer databases and update CRM systems.
Respond to customer inquiries via phone and email.
Coordinate with the logistics team to ensure timely order fulfilment.
Track sales performance and prepare regular reports.
Monitor inventory levels and liaise with the warehouse or logistics team.
Assist with preparing sales presentations and marketing materials.
Handle administrative tasks such as filing, document management, and correspondence.
Support management in achieving departmental targets.
Participate in process improvements and automation initiatives.
Qualifications & Experience
Grade 12 (required).
Diploma in Business Administration, Sales, Marketing, or a related field (advantages).
Previous experience in a sales administration, customer service, or administrative role.
Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Experience using ERP systems is an advantage.
Skills and Competencies
Excellent organizational and time-management skills.
Strong communication and interpersonal abilities.
High level of accuracy and attention to detail.
Ability to multitask and prioritize workload.
Problem-solving and analytical skills.
Customer-focused approach.
Ability to work independently and as part of a team.
Integrity and discretion
Working Conditions
Key Performance Indicators (KPIs)
Accuracy and timeliness of order processing.
Customer satisfaction and response times.
Sales reporting accuracy.
Administrative support efficiency.
Order fulfillment and documentation turnaround times.
