Company Description
WNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client’s enterprise. WNS has comprehensive industry based business units focusing on different work streams.
Job Description
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Provide a reliable and trustworthy customer service
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Identify and understand customer needs to consistently provide a high quality service.
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Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
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Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
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Provide accurate information on products and services to clients to ensure consistency across the organisation.
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Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
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Operate customer related information systems to maintain and secure records.
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Contribute to the success of the team and the business by achieving personal targets.
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Adhere to the company and department standards, policies and procedures.
Qualifications
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Minimum requirement Grade 12
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Minimum of 6-12 months customer service experience
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Minimum of 6 – 12 months call centre experience
Additional Information
Required Skills:
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Computer literacy
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Proficient in MS Word, Email and good typing speed
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Neutral accent with excellent verbal and written in Dutch and English
Competencies:
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Customer orientation
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Results Driven
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Quality focus
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Planning, organizing and prioritizing
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Ability to work under pressure
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Ability to adapt to constant changes
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Ability to work in teams
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Conflict resolution
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Empathetic
