Forvis Mazars has a learnership opportunity available for unemployed youth to participate in a Certificate in Customer Service Learnership Programme. This accredited programme offers a nationally recognised qualification combined with structured workplace exposure, aimed at developing customer service excellence, digital capability, and workplace-ready skills required in a professional services environment.
Job Summary
The learnership offers structured theoretical training and practical workplace experience in a technology-enabled customer service environment. Learners will gain essential communication, professional, and digital skills to enhance future employability.
- Participate fully in all training sessions, assessments, and workplace learning activities;
- Provide professional, efficient, and courteous customer service;
- Communicate effectively with customers, colleagues, and supervisors;
- Use computer systems and digital tools to support service delivery;
- Accurately capture and maintain customer or service-related information;
- Respond to customer queries in a timely and solutions-focused manner;
- Adhere to organisational policies, procedures, and service standards;
- Demonstrate professionalism, punctuality, and reliability;
- Work effectively as part of a team;
- Maintain confidentiality and comply with data protection requirements.
- Completed Matric (Grade 12);
- Currently Unemployed;
- Basic computer literacy;
- Interest in customer service and technology-enabled work environments;
- Ability to commit to the full duration of the learnership.
