A thriving ISP in Umhlanga Rocks is hiring candidates for an exciting position within the Office Administration Department.
Primary Object of Position
Responsibilities include responding to inquiries from both new and existing customers, managing inbound calls related to current clients and conducting regular follow-ups.
Responsible for the booking schedule and updating the customers throughout the installation process - from the start of installation up to the activation; communicating with relevant departments/teams via approved channels; continuously updating information received, via provided software across various platforms.
Demonstrating professionalism and providing accurate responses in all situations is one of the main requirements.
Fluency in English, strong grammar and communication skills, and the ability to collaborate effectively within a tam are essential qualifications.
Prior experience in the field is beneficial, but not mandatory.
Key Responsibilities and tasks
Outstanding Written and Verbal communication Skills
Attention to detail with the ability to multi-task
Follow a Logical Thought Process
Update the company platforms timeously
Generate leads on the appropriate platform for all incoming phone calls and inquiries
Report urgent matters to line managers for further escalation
Level of Education:
Minimum requirement: Matric
Proficiency in Microsoft Office and computer literacy essential
Professional Email etiquette/writing skills
Excellent grammar skills
Ability to provide brief written explanation of telephonic conversation
Skills & Experience:
Engaged and proactive team member
Analytical and problem-solving skills
Decision-making skills
Strong verbal, presentation, and listening communication abilities
Effective written communication skills
Ability to effectively plan tasks and follow-up until completed
Time management skills
Integrity and consistency
Honest & Reliable
Quick thinking ability
Attention to Detail
Competencies:
Problem-solving
Capacity to adhere to work protocols and regulations
The candidate should possess a strong inclination toward admin skills
Focused on delivering excellent customer service
Elevated work standards
Enjoy tackling challenges
The Affirmative Action principles as set out in the Company’s Employment Equity targets and Policy shall apply. In addition, the selection of the successful candidate will be dependent on the operational requirements of the Company.
Job Type: Full-time
Pay: R4 500,00 – R6 000,00 per month
An opportunity to increase earnings further through incentives upon achieving targets.
Previous research on the company will be an advantage.
Job Type: Full-time
Pay: R4 500,00 - R6 000,00 per month
