Job Title: Restaurant General Manager
Summary:
The Restaurant General Manager is responsible for overseeing and coordinating all aspects of the restaurant's operations to ensure an exceptional dining experience for guests while maximizing profitability and maintaining high standards of quality, service, cleanliness, and efficiency. The ideal candidate will possess strong leadership and management skills, outstanding communication abilities, and a passion for providing top-notch customer service.
Key Responsibilities:
Leadership and Team Management:
Lead, motivate, and train the restaurant staff, including servers, kitchen staff, and support personnel.
Set performance expectations and provide regular feedback to employees to enhance their skills and improve performance.
Foster a positive work environment that encourages teamwork, collaboration, and employee growth
Customer Service Excellence:
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Ensure exceptional customer service is provided to all guests, handling complaints, and resolving issues promptly to guarantee guest satisfaction.
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Implement strategies to enhance the overall guest experience and maintain high standards of service.
Operations Management:
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Oversee the day-to-day restaurant operations, including opening and closing procedures, inventory management, and quality control.
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Monitor food and beverage preparation to maintain consistent quality and presentation.
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Maintain restaurant cleanliness, hygiene, and safety standards.
Financial Management:
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Develop and implement strategies to achieve financial targets, including revenue, cost control, and profitability.
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Monitor and analyse financial reports, identifying areas for improvement and implementing corrective actions as necessary.
Menu Development and Pricing:
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Collaborate with the culinary team to develop and update menus that align with the restaurant's concept and meet guest preferences.
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Determine pricing for food and beverages that ensures profitability while remaining competitive.
Marketing and Promotions:
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Plan and execute marketing initiatives and promotional events to attract new customers and retain existing ones.
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Utilize digital marketing and social media to increase the restaurant's online presence.
Compliance and Regulations:
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Ensure compliance with all local health and safety regulations, food handling guidelines, and licensing requirements.
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Maintain records and documentation necessary for legal and regulatory compliance.
Staff Development and Training:
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Identify training needs for employees and conduct training sessions to improve skills and knowledge.
Requirements:
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Proven experience in restaurant management, with a track record of success in achieving financial targets and delivering exceptional customer service.
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Strong leadership and communication skills.
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Excellent problem-solving abilities and the ability to make decisions under pressure.
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Knowledge of food and beverage trends, and a passion for the restaurant industry.
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Familiarity with Pilot point-of-sale systems and restaurant management software.
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Ability to work flexible hours, including weekends and holidays, as required by the business.
The Restaurant General Manager plays a critical role in the success of the restaurant, and their ability to lead a motivated team, deliver excellent customer service, and manage all aspects of operations efficiently will contribute to the restaurant's long-term growth and success.
Remuneration R30000 - R35000
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