We are currently seeking a dynamic and well-presented Reservationist for a luxury lodge group, with the Head Office based in Johannesburg and properties situated in the Lowveld. This exciting role is perfect for a candidate with a passion for guest service and exceptional organizational skills.
Requirements:
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Minimum of 1 year experience in a 4 or 5-star Reservations position (essential)
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Proficiency in Opera (Individual and Group/Block Reservations) (essential)
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Experience working with OTA ExtraNET platforms
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Basic computer skills and proficiency in Windows
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Familiarity with Microsoft Office applications
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Strong administration skills
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Excellent telephonic communication abilities
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Ability to work efficiently under pressure
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Willingness to work shifts and weekends on a rotational basis
Key Responsibilities:
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Ensure all reservation requests are accurately entered and confirmed in a timely manner.
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Confirm and correspond with reservations downloaded from the Central Reservation Office.
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Adhere to reservation policies and procedures, including payments, confirmations, and terms in line with 5-star standards.
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Assist the Sales & Marketing department in promoting and selling the hotel's facilities.
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Ensure effective communication between the reservations department and all operational teams.
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Manage room type overbookings in advance to avoid any discrepancies.
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Ensure timely and accurate receipt of deposits and contracts, reporting any issues to the Reservations Manager.
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Maintain and update guest/agent/company profiles in Opera.
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Handle all guest queries efficiently and professionally.
Package:
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Competitive package based on experience
Please note: Due to high volumes of applications, if you do not hear from us within 7 working days, kindly consider your application unsuccessful. You are welcome to apply for future opportunities that match your skills and experience.
