Sonny & Irene is a charming café celebrating classic dishes with a contemporary twist, nestled in the heart of Seapoint, it is a bautiful art deco café offering a unique blend of nostalgia and modern elegance. Committed to providing guests an exceptional dining experience that is personalised for the local trade. Looking for a dynamic and inspiring General Manager to lead the team to bring a warm, feminine touch to this vibrant establishment.
The General Manager will be the driving force behind the day-to-day operations of Sonny & Irene, ensuring a seamless blend of exceptional service, culinary excellence, and efficient management. This role requires a visionary leader with a keen eye for detail and a passion for creating memorable guest experiences. As the face of this local hotspot, the General Manager will play a key role in shaping our brand, enhancing our atmosphere, and leading our dedicated team to success.
Key Responsibilities:
Operational Management:
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Oversee all aspects of café operations, including front-of-house and back-of-house activities, to ensure smooth and efficient service.
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Develop and implement operational policies and procedures that enhance productivity, quality, and guest satisfaction.
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Monitor daily operations, address any issues that arise, and ensure compliance with health and safety regulations.
Team Leadership:
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Lead, motivate, and support a diverse team of staff, fostering a positive work environment and promoting teamwork and collaboration.
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Recruit, train, and develop team members, ensuring they adhere to the café’s standards and deliver exceptional service.
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Conduct regular performance reviews and provide constructive feedback to team members.
Guest Experience:
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Enhance the guest experience by creating a warm and inviting atmosphere that reflects the café’s unique character and style.
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Address guest feedback and concerns promptly, ensuring high levels of satisfaction and loyalty.
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Develop and implement strategies to attract new guests and retain existing ones.
Financial Management:
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Manage the café’s budget, including overseeing expenses, revenue, and profitability.
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Analyze financial reports and metrics to identify areas for improvement and implement cost-control measures.
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Collaborate with the finance team to prepare and manage financial forecasts and reports.
Menu and Product Management:
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Collaborate with the culinary team to develop and refine the menu, ensuring it aligns with the café’s concept and guest preferences.
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Monitor food quality and presentation, and ensure consistency in all offerings.
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Oversee inventory management, including ordering and stock control.
Qualifications:
Experience:
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Minimum of 5 years of experience in a senior management role within the hospitality or food and beverage industry, with a strong background in café or upmarket restaurant management.
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Proven track record of successful team leadership and operational management.
Skills:
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Exceptional leadership and interpersonal skills, with the ability to inspire and motivate a team.
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Strong organizational and multitasking abilities, with a keen eye for detail.
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Excellent problem-solving skills and the ability to make sound decisions under pressure.
Education:
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Relevant degree or diploma in Hospitality Management, Business Administration, or a related field preferred.
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Additional training or certification in food safety and hospitality management is a plus.
Personal Attributes:
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A genuine passion for creating exceptional guest experiences and a commitment to upholding high standards of service.
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A creative and innovative mindset, with a keen sense of style and attention to detail.
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An approachable and empathetic leader, able to connect with both guests and staff.
To apply, please submit your CV, recent photo and salary expectation.
