Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale.
Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer, real-time data, set us apart as the leader in payments.
As a Senior Account Manager at Paymentology, you will be at the heart of our business, nurturing relationships with our most critical and high-value client accounts, fostering trust-based relationships, and identifying opportunities for growth and expansion.
Requirements:
What it Takes to Succeed:
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Higher education in management, marketing, or business preferred but not required.
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8-10 years in key account management or client relationship management, preferably in a global SaaS environment related to financial services.
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Experience in the payments domain and stakeholder management.
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Experience leading a team or being a senior account manager.
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Ability to work in a fast-changing environment with an agile mindset.
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Familiarity with businesses that operate 24/7.
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Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
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Excellent multitasking and time management skills.
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Proficient in resolving client issues and conflicts.
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Strong skills in tracking and interpreting client data.
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Experienced in renegotiating contracts and pricing with key clients.
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Meticulous attention to detail.
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Excellent verbal and written communication in English.
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Highly self-motivated and willing to take ownership and initiative.
What you get to do::
Client Relationship Management:
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Manage critical and high-value client accounts, serving as their main point of contact.
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Develop and maintain trust-based relationships with key client stakeholders, acting as their advocate within the organisation.
Account Strategy and Planning:
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Develop and implement comprehensive Success Plans tailored to each client’s strategic goals and business objectives.
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Provide strategic insights and advice to clients, aligning our services with their long-term vision.
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Regularly review and analyse client performance metrics.
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Organise and lead necessary meeting cadences such as Weekly Operational Reviews, Monthly Performance Reviews, Quarterly Business Reviews, and Annual Steering Committees with clients.
Service Delivery and Client Feedback:
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Ensure timely and successful delivery of solutions.
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Manage client expectations and drive initiatives to gather feedback.
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Develop and implement strategies to enhance customer satisfaction and minimise churn.
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Monitor client health indicators and proactively implement measures to retain at-risk clients.
Business Development and Growth:
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Identify and pursue opportunities for upselling and cross-selling.
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Drive contract renewals and leverage strategic insights to add value and enhance client satisfaction.
Reporting and Data Analysis:
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Prepare and present detailed reports on KPIs during strategic meetings.
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Continuously track annual success plan achievements and make strategic recommendations.
Leadership and Training:
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Provide clients with advanced training and resources to maximise the value of our services.
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Conduct workshops and seminars to educate clients on industry trends, best practices, and innovative solutions.
Problem Solving and Conflict Resolution:
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Address and resolve client issues promptly and effectively.
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Identify potential problems early and develop proactive solutions to mitigate risks.
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Serve as the senior escalation point for client issues.
Cross-functional Collaboration:
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Collaborate with product, marketing, and sales teams to align client strategies with organisational goals, as well as with other Account Managers to ensure a unified, high-quality experience across all regions.
What you can look forward to::
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
Travel:
10% - 25%
