Senior Specialist: Operations & Billing

Vodafone -
Johannesburg, Gauteng

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Job Details

Full-time
1 day ago

Full Job Description

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The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2026.

Role Purpose/Business Unit:

To design and implement assurance mechanism based on the understanding of the data, business rules and integration architecture of the various systems primarily the systems that support the Digital acceleration strategy that impacts the billing and reporting environment
To perform business analysis by assessing user requirements in terms of feasibility, impact and cost, thereby compiling accurate documents and ensuring stakeholder approval.
To provide support within the system development lifecycle of a project/initiative that could vary from providing subject-matter expertise; testing resources; post-deployment support; and/or being business/technical liaisons.

Your responsibilities will include:

Consistent management of various control points, to ensure that they are effectively implemented, executed and operational within the different VFS business structures.
Monitor & Act on alarms generated in VFS controls and out of threshold margins.
Perform control of all VFS revenue streams to guarantee timely, complete and correct charging of the services provided (reconciliations related to various billing platforms, switch data, and customer databases).
Perform data analysis of VFS Revenue Assurance controls, quantify and communicate the impact/risk of issues.
Validate accuracy and completeness of data from all source systems, control execution as per the agreed schedule and identify exceptions, issues and incidents.
Perform root cause analysis of identified issues to find out the exact cause of mismatch and drive resolution cross-functionally within the business.
Ensure cross-departmental co-ordination of VFS activities and prompt escalation of incidents
Analyse and follow up on VFS assurance incidents until resolution as well as definition of measures to prevent occurrence of such error scenarios in the future.
Monitor all VFS revenue streams and identify weak process areas that may lead to leakage and propose revenue maximization strategies.
Prepare presentation material denoting trending, key indicators and performance that have impact on revenue leakages.
Manage reporting to Customer stakeholders and Management.
Ensure that VFS billing & reporting are accurately by executing assurance mechanism
Ensure that the Billing & Reporting Processes on time and ensure that they are executed 100% through assurance mechanism
To strive for continual process improvements on all assurance and reporting activities within the departments
Ensure that system wide reconciliations and assurance checks are carried out accurately and timely
To execute assurance mechanism based on the understanding of the data, business rules and integration architecture of the various systems primarily the systems that support the
Digital acceleration strategy that impacts the billing and reporting environment
Future-Feature mindset. Drive towards automation and simplification of processes and procedures.

The ideal candidate for this role will have:

Matric or Equivalent (Essential)
A 3-year tertiary qualification minimum NQF Level 5 majoring in IT Systems/Data Analysis/Finance/Business (essential).
Certification/Diploma of Competency in Business Analysis (advantage)
Problem solving and analytical skills
Planning and organising
Interpersonal and communication skills
Numeracy
Audit processes
Inventory and reconciliations and control
Communication
Interpersonal
Technical SQL writing skills
Problem-solving & analytical
Presentation
Facilitation
Negotiation
Time management

Core competencies, knowledge, and experience:

Analysing
Creating and Innovating
Writing and Reporting
Applying Expertise and Technology
Relating and Networking
Planning and Organising
Persuading and Influencing
Presenting and Communicating Information
Adhering to Principles and Values
Working with People
Achieving Personal Work Goals and Objectives
Deciding and Initiating Action
Adapting and Responding to Change
Delivering Results and Meeting Customer Expectations
Coping with Pressures and Setbacks

5+ years Operations Management in Mobile Money
3–5 years experience in Billing Assurance/reconciliations or similar environment
Minimum 3 years experience in information analysis and reporting for assurance (essential)
Minimum 3 years experience in a design and development role (essential)
Auditing experience (desirable)
Advanced SQL (desirable)
Programming (desirable)
At least 5 years experience and knowledge of the Telecommunications industry(preferred)
At least 3 years experience in Data and Information Analysis and reporting for integrity assurance purposes (desirable).
At least 3 years experience in controls management in a systems application environment for reporting purposes (desirable).

We make an impact by offering:

Enticing incentive programs and competitive benefit packages
Retirement funds, risk benefits, and medical aid benefits
Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 14 July 2026.

The base location for this role is Midrand, Vodacom Campus.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

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Role Purpose/Business Unit:

Your responsibilities will include:

The ideal candidate for this role will have:

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