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You will be responsible for handling incoming customer enquiries across email, phone calls, and WhatsApp. You will guide customers through our services, answer questions, provide quotes where needed, and follow up with enquiries to help convert them into orders.

During quieter periods, you will also help with website updates, blog writing, basic SEO tasks, and marketing-related content. This may include writing helpful blog posts, improving website information, and helping us keep our online presence up to date.

This is a remote role, so you must be comfortable working independently, communicating clearly, and managing your time well.

About Apostille Solutions

Apostille Solutions is a UK-based document legalisation company helping individuals, businesses, and corporate clients get their documents apostilled, certified, and prepared for international use.

We are looking for a reliable, professional, and well-spoken remote assistant based in South Africa to help manage day-to-day customer enquiries, sales communication, and light marketing tasks.

Full training will be provided.

Key Responsibilities

Your main duties will include:

Answering customer emails professionally and promptly
Handling incoming customer phone calls
Responding to WhatsApp enquiries
Explaining our apostille, certification, and document legalisation services
Providing quotes and following up with potential customers
Helping convert enquiries into orders
Keeping accurate records of customer communication
Updating website content when required
Checking that service information, pricing, and contact details are accurate
Writing blog posts for the website during quieter periods
Assisting with basic SEO tasks, including keyword-focused content writing
Supporting simple marketing tasks and content ideas
Escalating complex queries to management when needed
Providing excellent customer service at all times

Requirements

The ideal candidate will have:

Excellent written and spoken English
A professional and confident phone manner
Strong customer service and communication skills
Good attention to detail
Confidence handling customer enquiries by phone, email, and WhatsApp
Ability to write clear, professional website content and blog posts
Basic understanding of SEO, digital marketing, or content writing
Ability to work remotely and manage tasks independently
Reliable internet connection and a quiet working environment
Basic computer skills, including email, WhatsApp, Google Docs, and website/admin systems
Previous sales, customer service, admin, or marketing experience preferred

Experience in apostille services, document legalisation, immigration, legal services, or document handling is helpful but not required, as full training will be provided.

Preferred but Not Essential

We would be especially interested in candidates who have completed or are currently completing a course in:

SEO
Digital marketing
Content writing
Copywriting
Website management
Business administration
Sales or customer service

What We Provide

Full training on our services and processes
Remote working
Clear systems and guidance
Ongoing support from management
Opportunity to grow with the company
Experience across sales, customer service, website content, and digital marketing

Ideal Candidate

We are looking for someone who is organised, reliable, polite, and confident when speaking to customers. You should be comfortable taking ownership of enquiries and making sure each customer receives a clear, helpful, and professional response.

This role would suit someone with strong customer service or sales experience who also enjoys writing, marketing, and learning about SEO.

Experience is welcome, but attitude, communication skills, reliability, and willingness to learn are most important

Pay: R10 000,00 - R15 000,00 per month

Work Location: Remote

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