What being part of the Sigma Family means for you:
Head of Operations - Energy
Cape Town
Lead. Inspire. Deliver Results.
Are you a commercially focused operations leader with a track record of transforming performance, leading high-performing teams, and building strong client partnerships within Energy?
At Sigma, we're looking for an exceptional Head of Operations to lead a large-scale Energy operation, driving performance, compliance, client satisfaction and commercial success in a fast-paced BPO environment.
This is an opportunity to join an award-winning business where your leadership will directly shape operational success, colleague engagement, and client growth.
Why Sigma?
For four consecutive years, Sigma has been recognised by the Sunday Times Best Places to Work, voted for by our people. We believe in #ImproveEverythingAlways and create an environment where ambitious leaders can thrive, grow and make a real impact.
What being a part of the Sigma Family means for you!
Career development and opportunities to apply for internal promotions following your probationary period.
Monthly, Quarterly, and Annual awards with marvelous prizes.
️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
Transportation Benefits - Accommodate by making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
Fuel Up & Connect - Our Food Trucks are here with healthy bites and comfort treats to keep you energized and smiling all day!
Pamper Yourself - Visit our unisex Beauty Parlor for brow threading, nails, lashes, waxing and lovely full body massages. Because feeling fabulous is part of the journey!
Your Health Matters - We have a nurse on-site to assist with any female health-related queries, support when you need it most.
Your Vision, Our Mission, All Done Where You Work - We’re bringing eye care to you! From eye testing to trendy spectacles, it all happens onsite for your convenience!
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.
A bit more about the Opportunity...:
What Your Day-to-Day Will Look Like:
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Lead, develop and inspire Operations and Team Managers to achieve service, quality and customer outcome targets.
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Drive commercial performance through strong operational management and data-led decision making.
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Lead a high-performing operation, creating a culture of accountability, ownership and continuous improvement.
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Drive colleague engagement initiatives and action plans that improve eNPS, strengthen retention and create a high-performance culture across all teams.
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Partner with clients and senior stakeholders to build trusted, long-term relationships.
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Embed effective performance management through coaching, development and clear accountability for results.
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Drive operational strategy and build client trust to continue to grow with us.
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Manage operational budgets, headcount, incentives and profitability ensuring effective cost control and delivery against contractual and financial obligations.
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Own talent development and succession planning across your operation.
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Identify and implement performance improvement initiatives that enhance productivity and customer outcomes.
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Work closely with Workforce Planning, Training, QA, Compliance and HR to optimise delivery.
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Lead operational recovery, performance turnarounds and business growth initiatives.
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Act as the senior escalation point across the campaign and client relationship.
What amazing People will bring to the role:
You're an experienced leader who knows how to balance commercial performance with compliance, people development and exceptional customer outcomes.
At your core, you’re committed to empowering others, inspiring growth, and creating space for people to succeed. You don’t just lead, you lift, you energize, and you set the tone for a high‑performance, people‑first culture.
You'll ideally bring:
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Significant leadership experience within an energy or similar environments
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A proven track record leading large-scale contact centre or similar operations
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Experience stabilising operations and delivering sustainable performance improvements
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Strong understanding of energy regulatory requirements
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Excellent commercial acumen with responsibility for revenue, budgets and operational performance
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Confidence working directly with senior client stakeholders, including C-suite executives
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Experience using data, insight and analytics to drive operational decisions
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Strong coaching and leadership capability, with a passion for developing high-performing teams
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A resilient, adaptable and results-focused approach
This isn't just another operational leadership position.
It's an opportunity to lead a critical client partnership, shape strategy, influence business decisions, develop future leaders, and make a significant commercial impact within one of South Africa's most exciting BPO businesses.
If you're ready to take ownership, drive growth and build something exceptional, we'd love to hear from you.
Join the Sigma Family.
Apply today and help us #ImproveEverythingAlways.
