920 Customer service manager Jobs and Work in Western Cape

National Customer Service Manager
Stingray Accessory Manufacturers —Woodstock, Western Cape
- R20 000 - R40 000 a month
- Full-time
Quick Apply
Service Manager
Franschhoek Wine Tram —Franschhoek, Western Cape 7690
- Full-time
Quick Apply
11d
Planner
GVK-Siya Zama Construction —Western Cape
- Full-time
Customer Service | Utilities Advisor | Paarl
Sigma Connected Group —Paarl, Western Cape 7646
- Full-time
Customer Success Manager
NJ PLACEMENT CONSULTING —Rosebank, Western Cape
- Full-time
Brand Manager
Flash —Western Cape
- Full-time
Swim Manager
Virgin Active South Africa (Pty) Ltd —West Coast, Western Cape
Sales Manager
Freedom Stationary (Pty) Ltd —Western Cape
- Full-time
Store Manager
Keystone Apparel Company (Pty) Ltd —Western Cape
- Full-time
ZAF Customer Service Representative RL
Teleperformance —Cape Town, Western Cape 8001
- Full-time
- Remote
Supervisor
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Graduate Intern: Recruitment Support: RA SC SFP (Vineyards)
Sanlam —Bellville, Western Cape
- Internship
1h
Store Manager
Studio-88 Group of Companies —Mitchells Plain, Western Cape 7798
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3h
Secretary/ Administrative Coordinator
Sanlam —Bellville, Western Cape
5h
Tax and Compliance Officer
Sanlam —Bellville, Western Cape
6h
Test Analyst: JG 10
Sanlam —Tygervalley, Western Cape
6h
Support Desk Consultant: Technical SLS:SanlamConnect Bellville (PG8/9) (Rerun)
Sanlam —Bellville, Western Cape
- Remote
7h
Graduate Intern: Graphic Design & Comms: RA SC SFP (Vineyards)
Sanlam —Bellville, Western Cape
- Internship
8h
Analyst Developer: JG 11
Sanlam —Tygervalley, Western Cape
8h
Private Banking Relationship Manager
Standard Bank —Foreshore, Western Cape
- Full-time
14h

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National Customer Service Manager

Stingray Accessory Manufacturers
Woodstock, Western Cape

Quick Apply

Job Details

Permanent | Full-time
R20 000 - R40 000 a month

Full Job Description

National Customer Services Manager

Location: Woodstock, Cape Town
Industry: Manufacturing / Distribution / Consumer Products

We are looking for a strong National Customer Services Manager to manage a busy customer service, returns and after-sales service department across Cape Town and Johannesburg.

This is a high-pressure, high-output role that requires someone who can manage people, systems, stock, customer queries, returns and technical service follow-ups with urgency and accuracy.

Key Responsibilities

Manage the national customer service function across Cape Town and Johannesburg.
Lead the Cape Town customer service and technical service team.
Work closely with the Johannesburg customer service/returns team.
Manage customer queries, returns, warranty matters, repairs and escalations.
Liaise closely with the technical team on assessments, repairs and product feedback.
Ensure all returned stock, credits, repairs and replacements are correctly processed on SAP or the relevant system.
Monitor stock movements, pending transactions and system accuracy.
Drive daily output, service levels and team accountability.
Prepare reports on open queries, returns, repairs, stock and service performance.
Work closely with sales, warehouse, logistics, finance, quality and production teams.

Minimum Requirements

Matric essential.
Relevant qualification in Customer Service, Operations or Business Management will be advantageous.
Minimum 5 years’ experience in customer service, after-sales, returns, warranty or service operations.
Minimum 3 years’ team management experience.
Strong SAP or ERP system experience is essential.
Experience managing stock, returns, credits, repairs or warehouse/system transactions.
Strong Excel and reporting skills.
Experience in manufacturing, distribution, FMCG, wholesale, retail supply or technical products will be advantageous.
Must be able to work in a fast-paced, high-volume environment.

Ideal Candidate

The successful candidate must be hands-on, organised, firm, customer-focused and able to manage pressure. We need someone who can take control of a department, follow up properly, hold a team accountable and keep service delivery moving.

To apply: Please submit your CV with details of your customer service management, SAP/ERP, stock control, returns and team management experience.

Pay: R20 000,00 - R40 000,00 per month

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in western cape

National Customer Service Manager

Service Manager

Planner

Customer Service | Utilities Advisor | Paarl

Customer Success Manager

Brand Manager

Swim Manager

Sales Manager

Store Manager

ZAF Customer Service Representative RL

Supervisor

Graduate Intern: Recruitment Support: RA SC SFP (Vineyards)

Store Manager

Secretary/ Administrative Coordinator

Tax and Compliance Officer

Test Analyst: JG 10

Support Desk Consultant: Technical SLS:SanlamConnect Bellville (PG8/9) (Rerun)

Graduate Intern: Graphic Design & Comms: RA SC SFP (Vineyards)

Analyst Developer: JG 11

Private Banking Relationship Manager

I want to receive the latest job alert for customer service manager in western cape

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