161 Shift leader Jobs and Work in Wc

Call Centre Agent (Senior Associate) - Airlines Night Shift
WNS Global Services —Cape Town, Western Cape 7735
- Full-time
Quick Apply
Team Leader - Night Shift
WNS Global Services —Cape Town, Western Cape 7708
- Full-time
Quick Apply
Team Leader: Sales Contact Centre (Night Shift)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Call Centre Team Leader (Assistant Manager) - Operations Night Shift
WNS Global Services —Cape Town, Western Cape 7700
- Full-time
Quick Apply
8d
Shift Leader - Stelenbosch
Smart Kitchen Co. —Stellenbosch, Western Cape
- R7 000 - R8 500 a month
- Full-time
Quick Apply
10d
Team Leader – Travel Call Centre (Sabre) (Night Shift)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Shift Leader - Rondebosch
Smart Kitchen Co. —Rondebosch, Western Cape
- R7 000 - R8 500 a month
- Full-time
Quick Apply
Team Leader
Concentrix —Cape Town, Western Cape 8000
- Full-time
2d
Operation - Trainer (Night Shift )
WNS Global Services —Cape Town, Western Cape 7708
- Full-time
Quick Apply
Call Centre Operations Manager: Travel (Sabre) (Night Shift)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Shift Supervisor - West Coast Village
Starbucks South Africa —West Coast, Western Cape
- Full-time
Quick Apply
14d
Team Leader - Outbound - Claremont, South Africa
WNS Global Services —Cape Town, Western Cape 7708
- Full-time
Quick Apply
Team Leader - Outbound - Century City, South Africa
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Team Leader - Insurance Call Centre (US Hours)
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Nursery Sowing & Inventory Supervisor
Cultura Fresh —Klapmuts, Western Cape
- R12 000 - R16 000 a month
- Full-time
Quick Apply
8d
Compliance and Onboarding Team Leader
Acacium Group —Cape Town, Western Cape 8000
- R25 666 a month
- Full-time
Quick Apply
1d
Call Centre Agent (Senior Associate) - Insurance Night Shift
WNS Global Services —Milnerton, Western Cape 7446
- Full-time
Quick Apply
Team Leader - South Africa
WNS Global Services —Cape Town, Western Cape 7441
- Full-time
Quick Apply
Call Centre Head of Operations (Senior Group Manager) - Insurance Night Shift
WNS Global Services —Cape Town, Western Cape 7700
- Full-time
Quick Apply
8d
WE ARE HIRING – JUNIOR MANAGER -Southern Suburbs
Quick Service Health Food Franchise —Cape Town, Western Cape
- R120 000 - R180 000 a year
- Full-time
Quick Apply
8d

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Call Centre Agent (Senior Associate) - Airlines Night Shift

WNS Global Services -
Cape Town, Western Cape 7735

Quick Apply

Job Details

Full-time

Full Job Description

Company Description

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence - WNS’ core differentiator - with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Job Description

Step into the fast lane of travel where every call is a new adventure. Join a fun, high-energy environment where you’ll be at the heart of the action, chatting with passengers and travel agents, solving their challenges, and adding a little sunshine to their journey.

As the friendly voice behind the airline, you’ll handle inbound calls like a pro, turning questions into smooth take-offs, turbulence into calm skies and every interaction into a first-class experience. If you love helping people, thinking on your feet, and bringing good vibes to every conversation, this is your boarding call.

What You’ll Be Doing:

Deliver exceptional customer service to passengers by assisting with a wide range of travel-related enquiries, including bookings, changes, upgrades, baggage queries, and general flight information.
Confidently manage and resolve disruptions such as cancellations, delays, rebookings and turning challenging situations into positive customer experiences.
Act as a knowledgeable expert across airline reservation systems and travel platforms, providing proactive support to customers and travel partners.
Use strong communication skills to de-escalate concerns, resolve conflicts, and build trust while delivering a calm and professional service in a fast-paced environment.
Identify and promote additional services and upgrades, using sound judgment to enhance the customer journey while supporting revenue growth.
Accurately capture and maintain passenger information and interaction records to ensure a seamless travel experience.
Take on additional duties as required, contributing to a collaborative, safety-focused, and high-performing airline team.

What You Bring to the Role:

A passion for excellent customer service and creating positive customer experiences.
Strong communication skills, with the ability to actively listen, empathize, and respond effectively.
Solid numerical and analytical abilities to confidently assist with billing-related queries.
Exceptional multitasking skills, including efficient typing and system navigation to address customer needs in real-time.
Previous customer service or call centre experience is a must.

If you thrive in a fast-paced environment and love helping people while solving meaningful problems, this role is the perfect fit.

What Makes the Role Exciting:

Career growth opportunities
Training and development support
Exposure to international clients & systems
Fast-paced, fun team culture

Qualifications

Grade 12 / Matric certificate
At least 1 year of experience in a contact centre environment or 12 months customer service experience (preferably within the airline industry)
International contact centre experience will be advantageous
Strong command of written and spoken English is essential
Must have a clear credit and criminal record

Additional Information

Enjoy a dynamic 24/7 schedule with rotational shifts from Monday to Sunday
Be part of a team that keeps things running, even on South African public holidays
Our operating sites are based in Century City & Observatory

Quick Apply

Refine Your Search

shift leader jobs in wc

Call Centre Agent (Senior Associate) - Airlines Night Shift

Team Leader - Night Shift

Team Leader: Sales Contact Centre (Night Shift)

Call Centre Team Leader (Assistant Manager) - Operations Night Shift

Shift Leader - Stelenbosch

Team Leader – Travel Call Centre (Sabre) (Night Shift)

Shift Leader - Rondebosch

Team Leader

Operation - Trainer (Night Shift )

Call Centre Operations Manager: Travel (Sabre) (Night Shift)

Shift Supervisor - West Coast Village

Team Leader - Outbound - Claremont, South Africa

Team Leader - Outbound - Century City, South Africa

Team Leader - Insurance Call Centre (US Hours)

Nursery Sowing & Inventory Supervisor

Compliance and Onboarding Team Leader

Call Centre Agent (Senior Associate) - Insurance Night Shift

Team Leader - South Africa

Call Centre Head of Operations (Senior Group Manager) - Insurance Night Shift

WE ARE HIRING – JUNIOR MANAGER -Southern Suburbs

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