998 Support engineer Jobs and Work in South Africa

3rd Line Support Engineer
Uptime Solutions Ltd —Home Based
- R48 000 - R55 000 a month
- Full-time
- Remote
Quick Apply
Site Reliability Engineer
kraken —Portugal, Limpopo
- Full-time
- Remote
Desktop Support Engineer
Blue Whale Technologies Ltd —Port Elizabeth, Eastern Cape
- R1 140 - R1 250 a day
- Part-time
Quick Apply
9d
SC_INTERN001
Montego Pet Nutrition —Graaff-Reinet, Eastern Cape
- Part-time
IT Plant Support Engineer
Disruptive IT —Port Elizabeth, Eastern Cape
- R18 000 a month
- Temporary
Quick Apply
Application Engineer - Rustenburg based
Pump and Abrasion Technologies —Rustenburg, North West
- R216 000 a year
Senior Database Administrator
kraken —Portugal, Limpopo
- Full-time
- Remote
Turbine Resident Engineer
GE Vernova —Witbank, Mpumalanga
- Full-time
- Remote
Assistant Resident Engineer
SMEC —Eastern Cape
- Full-time
L3 Engineer - Projects/Support - MSP
Uptime Solutions Ltd —Home Based
- R55 000 - R57 000 a month
- Full-time
- Remote
Quick Apply
L3 Engineer - MSP - Projects & Support
Uptime Solutions Ltd —Home Based
- R55 000 - R57 000 a month
- Full-time
- Remote
Quick Apply
NOC Systems Engineer
Khipu Networks —Port Elizabeth, Eastern Cape
1st Line IT Support Engineer - Office Based
Growth Resourcing —Umhlanga, KwaZulu-Natal
- R144 000 - R192 000 a year
- Full-time
Quick Apply
IT Support Engineer
Disruptive IT —Hammarsdale, KwaZulu-Natal
- R17 000 a month
- Temporary
Quick Apply
Product Support Engineer
Wabtec —Waterfall, KwaZulu-Natal
- Full-time
- Remote
Quick Apply
ICT Support Engineer
Ligpos (Pty) Ltd —Pretoria, Gauteng
- R15 000 a month
Project Engineer
Pump and Abrasion Technologies —Centurion, Gauteng
- R240 000 a year
SAf Administrator
SMEC —Port Elizabeth, Eastern Cape
- Full-time
ICT Lecturer
Advtech —Nelspruit, Mpumalanga
L3 Engineer - MSP - Projects/Support
Uptime —Home Based
- Full-time
- Remote
Quick Apply

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3rd Line Support Engineer

Uptime Solutions Ltd
Home Based

Quick Apply

Job Details

Full-time
R48 000 - R55 000 a month

Full Job Description

About the Job:

We are seeking a highly capable and customer-focused Level 3 Engineer to join our Service Team in providing effective remote and telephone-based technical support to our customers.

You’ll be a key escalation point for technical issues, contribute to project deployments to ensure the smooth transition into BAU, and be a key thought leader on how we can enhance the service we offer to clients. This is a hands-on role ideal for someone who thrives in a fast-paced, multi-client environment utilising skills across the Microsoft and Azure stacks, with a solid background in networking and security. Your initiative will be crucial in shaping the Service Delivery Team and providing technical guidance to other engineers on the team.

This role is to support one of our US Clients and the hours will be in line with US working hours. The role is fully remote.

Role Requirements:

Strong communication skills and confidence dealing directly with clients and third-party vendors – providing: clear, professional communication throughout the support process; challenge where appropriate.
At least 2 years’ experience as a level 3 support engineer - ideally within a Managed Service Provider or similar multi-client environment - resolving technical issues escalated from Level 1 and 2 engineers.
Experience monitoring and solving live issues, including possible out of hours work on a support rota, to ensure system reliability and availability.
Experience supporting project delivery into BAU, including migrations, new infrastructure deployments, and cloud transitions.
Advanced skills with Microsoft technologies including Microsoft 365, Azure AD, Entra, InTune, Windows Server, Active Directory, and PowerShell.
Experienced in network implementation and configuration including Fortinet and Cisco Firewalls, Switching and Wireless Access Points. Should understand expert level concepts including routing, firewall rules, secure configuration and VLAN management.
Experience using a ticket management system (such as ConnectWise).

Essential criteria:

Microsoft Certifications: AZ-104, MS-100, MS-101, or legacy MCSA/MCSE.
Microsoft 365 Administrator Expert.
CompTIA Network+ or Security+.
Cisco CCNA.
Experience of using a helpdesk/ticketing system (such as ConnectWise).
Product related certifications (VMWare, Citrix, Hyper-V, SCCM, Azure, etc).
Experience of owning and managing services at a third line level, improvement plans, and developing services beyond just fixing issues.
Solid understanding of core networking concepts including VLANs, DNS, DHCP, VPNs, and firewall management.
Knowledge of ITIL practices (or similar frameworks) and service management.

Non-Technical:

Strong problem-solving skills and a proactive mindset with the ability to translate technical concepts for non-technical audiences.
A commitment to continuous learning, and adaptability to stay updated with relevant technologies and methodologies.
Track record of developing/mentoring others to form a high-performing team.

Hours:

US working hours (EST).
Full-time, 37.5 hours per week, worked between 08.00–18.00 Monday to Friday.
Rota-based out-of-hours emergency support. (additional remuneration applicable).

What can Uptime offer you?

Access to company-funded training and development opportunities.
Cross-border collaboration with leading MSPs and our colleagues across the globe.
Learning and exposure to the latest technologies.
A workplace that’s committed to diversity, equity, inclusion, and belonging culture.
Remote working – full work- kit is supplied by us.

Quick Apply

Refine Your Search

support engineer jobs in south africa

3rd Line Support Engineer

Site Reliability Engineer

Desktop Support Engineer

SC_INTERN001

IT Plant Support Engineer

Application Engineer - Rustenburg based

Senior Database Administrator

Turbine Resident Engineer

Assistant Resident Engineer

L3 Engineer - Projects/Support - MSP

L3 Engineer - MSP - Projects & Support

NOC Systems Engineer

1st Line IT Support Engineer - Office Based

IT Support Engineer

Product Support Engineer

ICT Support Engineer

Project Engineer

SAf Administrator

ICT Lecturer

L3 Engineer - MSP - Projects/Support

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