23 Call center manager Jobs and Work in Sandton, Gp

Contact Center Manager
VirtuHire —Johannesburg, Gauteng
Quick Apply
Outbound Collections Team Manager
Shapiro Shaik Defries and Associates —Randburg, Gauteng
- From R10 000 a month
- Full-time
Quick Apply
14d
Outbound Manager
Lesaka Technologies —Johannesburg, Gauteng
11d
Property Operations Manager
Excellerate JHI —Boksburg, Gauteng
Property Operations Manager (Retail centre)
Excellerate JHI —Randburg, Gauteng
2d
Instant Offer Support Agent
OLX —Johannesburg, Gauteng
- Full-time
Quick Apply
3d
Sales Consultant - Desktop Accounting and Payroll
Sage —Johannesburg, Gauteng
4d
Operations Manager
Discovery Ltd. —Sandton, Gauteng
6d
Omni Channel Administrator
Lesaka Technologies —Johannesburg, Gauteng
10d
Strategic Alliance Manager - SSA
Schneider Electric —Johannesburg, Gauteng
- Full-time
- Remote
12d
Auto Finance – Senior Agent Customer Service -Management Trainee- English – On site Johannesburg
Genpact South Africa (Pty) Ltd —Johannesburg, Gauteng 2191
Quick Apply
13d
Junior Property Operations Manager
Excellerate JHI —Sandton, Gauteng
Call Centre Technology Support Engineer
Reflex Solutions (Pty) Ltd —Johannesburg, Gauteng 2196
- Full-time
Quick Apply
Clinical Co-ordinator
MSO International (Pty) Ltd —Sandton, Gauteng
- Full-time
Quick Apply
MS Network Engineer (L3)
NTT DATA —Johannesburg, Gauteng 2001
- Full-time
Sales Account Manager
Super Micro Computer —Johannesburg, Gauteng
Solar Inverter Account Manager, Mpumalanga
Sun King —Johannesburg, Gauteng
- Full-time
Quick Apply
Order Processing Manager
Schneider Electric —Johannesburg, Gauteng
- Full-time
Solar Installation and Service Technician, Johannesburg
Sun King —Johannesburg, Gauteng
- Full-time
Quick Apply
Solar Inverter Account Manager, Johannesburg
Sun King —Johannesburg, Gauteng
- Full-time
Quick Apply

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Contact Center Manager

VirtuHire
Johannesburg, Gauteng

Quick Apply

Job Details

Full Job Description

Our client is looking for a Team Leader to guide their sales support team and optimise HubSpot CRM to ensure every lead is handled with consistency, speed, and care. This includes assessing whether they can support through funding, enable alternative value such as affiliate partnerships, or direct clients to platforms like Tender Central to unlock new opportunities.

In this role, you will coach and support your team, streamline onboarding processes, track customer interactions, and maintain high quality data in HubSpot. You will ensure no lead is lost, no client is left waiting, and that every engagement reflects the company's standard.

Working closely with sales, marketing, and customer success, you will align processes, improve collaboration, and use HubSpot insights to strengthen conversion, improve client experience, and support sustainable growth.

Responsibilities

Develop and implement structured onboarding processes to ensure smooth transitions and early engagement for new clients.
Monitor client interactions, track engagement metrics, and proactively address needs to improve satisfaction and retention.
Lead and supervise a high-performance sales team (in-office and field force) to achieve sales targets and KPIs.
Provide coaching, training, and regular feedback to improve team performance, conversion rates, and client engagement.
Support sales through optimised HubSpot workflows, lead pipeline management, and data-driven insights that enhance conversion.
Identify and drive upselling and cross-selling opportunities to maximise revenue growth.
Oversee the execution and optimisationof customer engagement campaigns within HubSpot to drive retention and growth.
Collaborate with marketing to align campaigns with sales strategy, ensuring consistency in messaging and targeting.
Leverage HubSpot’s analytics and reporting tools to provide actionable insights into customer behaviour, engagement trends, and overall business performance.
Monitor and report on daily, weekly, and monthly sales and CRM metrics, ensuring visibility of progress towards goals.
Coordinate with intra-departmental teams to resolve client challenges and deliver exceptional customer experiences.

Requirements

Bachelor's degree in a relevant field such as business, marketing, or information technology.
3-5 years minimum experience in call center or sales operations.
Relevant certifications from HubSpot Academy, such as the HubSpot Sales Software is advantageous.
3 years hands-on experience in leading a high-performance sales and customer success team.

Quick Apply

Refine Your Search

call center manager jobs in sandton, gp

Contact Center Manager

Outbound Collections Team Manager

Outbound Manager

Property Operations Manager

Property Operations Manager (Retail centre)

Instant Offer Support Agent

Sales Consultant - Desktop Accounting and Payroll

Operations Manager

Omni Channel Administrator

Strategic Alliance Manager - SSA

Auto Finance – Senior Agent Customer Service -Management Trainee- English – On site Johannesburg

Junior Property Operations Manager

Call Centre Technology Support Engineer

Clinical Co-ordinator

MS Network Engineer (L3)

Sales Account Manager

Solar Inverter Account Manager, Mpumalanga

Order Processing Manager

Solar Installation and Service Technician, Johannesburg

Solar Inverter Account Manager, Johannesburg

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