848 Product support Jobs and Work in Roodepoort Gauteng

Job Title: Administrator - Service Advisor (Non-Technical)

Location: Audi Bryanston

Company: Motus Audi

Position Type: Full-time

Job Summary:
We are seeking a detail-oriented and customer-focused individual to join our team as an Administrator - Service Advisor. The primary responsibility of this role is to provide administrative support to the service department and assist customers with scheduling appointments, coordinating service requests, and providing an exceptional customer service experience. To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties.

Key Responsibilities:

Answer incoming calls and emails from customers and provide prompt and efficient service
Schedule service appointments and ensure accurate record-keeping of customer information
Coordinate service requests with technicians and ensure timely completion of work
Provide customers with updates on the status of their service requests
Assist with billing and invoicing processes
Handle customer complaints and resolve issues in a professional and timely manner
Maintain accurate and organized records of service transactions
Assist with other administrative tasks as needed.
To maintain excellent standards of departmental administration, such as service sheets, invoices, job cards, warranty claims, authorizations,
To ensure accurate 'verbatim' customer information to uphold
To maintain customer database with contact details and
To assist dealership in achieving industry standards of process

Requirements:

Matric Certificate or NQF 4
Previous experience in an administrative or customer service role preferred
Strong communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Proficient in Microsoft Office Suite
Attention to detail and strong organizational skills
Basic technical understanding Essential).
Additional language would be an Advantage.
2-3 yrs. in automotive service Industry.
OEM Group South Africa product knowledge.
Internal procedures and
Basic technical understanding & background.
Basic mathematical knowledge (numeracy).
Operating OEM systems namely.
Ability to work well under pressure and in a fast-paced environment

Skills Required:
Oral communication
Administration skills.
Written communication
People / customer interaction skills Diplomacy / resilience / dealing with
Problem resolution / decision-making.
Team working
PC Skills
Customer

If you are a proactive team player with excellent customer service skills and a passion for organization and efficiency, we encourage you to apply for the Administrator - Service Advisor position. Join our team and help provide outstanding service to our valued customers.

Apply Now

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