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Reservations Consultant
Beekman Group —Port Shepstone, KwaZulu-Natal

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Reservations Consultant
Beekman Group —Port Shepstone, KwaZulu-Natal
You will provide various planning and booking services, including answering customers’ queries, making travel suggestions.

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Reservations Consultant

Beekman Group -
Port Shepstone, KwaZulu-Natal

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Job Details

Full Job Description

We are looking for self-driven, sales-oriented Reservations Consultant to assist our Members with their booking needs. You will provide various planning and booking services, including answering customers’ queries, making travel suggestions. Handling queries via phone, email, social media and/or face-to-face consultation as well as attending to assigned outbound call programmes.

To be successful as a Reservations Consultant, you must be able to work with minimal supervision and have excellent customer service skills. An individual that is self-motivated to achieve sales targets.

Key Performance Areas:

Commit to The Beekman Way (an internal Group programme to work together cohesively and towards a common goal, focusing on the customer by going out of one’s way to meet customer needs).
Attend to client queries & reservations in accordance within SLA metrics, including but not limited to:
Query turnaround time
Customer service survey
Production
Achieve targets as provided by department manager.
Perform additional duties as assigned, including but not limited to general client queries.

Key Competencies & Personal Attributes:

Matric with 2 years relevant Call Centre experience
Experience working in sales or customer service, preferably in the hospitality or travel industry
Excellent written and verbal communication skills in English
Multi-tasking and time-management skills, with the ability to prioritize tasks
Ability to work under pressure
Ability to work in a fast-paced environment

Only shortlisted candidates will be contacted.

Ref # 26/06

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