23 Software Jobs and Work in Port Elizabeth Eastern Cape

RTA
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
IT Plant Support Engineer
Disruptive IT —Port Elizabeth, Eastern Cape
- R18 000 a month
- Temporary
Quick Apply
Operations Assistant
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
Financial Assistant
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
Exports Logistics Coordinator
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
Listing and Distribution Admin
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
Virtual Bookkeeper
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
Account Manager
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
Payroll Specialist
Teleperformance —Port Elizabeth, Eastern Cape 6045
- Full-time
Developer
Bennetts Technologies —Port Elizabeth, Eastern Cape
Social Media Strategist
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
Sales Manager
Assupol Life Ltd. —Port Elizabeth, Eastern Cape
- Full-time
Senior Developer
Growth Farm PTY LTD —Port Elizabeth, Eastern Cape
- From R150 an hour
- Full-time
Quick Apply
4d
Industrial Control Systems Security Engineer
NOV Inc. —Port Elizabeth, Eastern Cape
- Full-time
Triton Express: Business Development Consultant
Plennegy (Pty) Ltd. —Port Elizabeth, Eastern Cape
- Full-time
Accounting Consultant (Independent Review & Compilation)
SNG GrantThornton —Port Elizabeth, Eastern Cape
Senior Interior Designer
Wheco Group —Port Elizabeth, Eastern Cape
Inside Sales Manager
Talent Sam —Port Elizabeth, Eastern Cape
- Full-time
- Remote
Quick Apply
Electrical Designer (Drafter)
NOV Inc. —Port Elizabeth, Eastern Cape
- Full-time
Debt Review Telesales Consultant - Performance Based Salary
The National Debt Review Center —Port Elizabeth, Eastern Cape 6055
- R8 000 - R25 000 a month
- Full-time
Quick Apply

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RTA

Teleperformance -
Port Elizabeth, Eastern Cape 6057

Apply Now

Job Details

Full-time

Full Job Description

Overview:

The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis, and proactive problem-solving to optimize workforce efficiency and client satisfaction. Additionally, the role will evolve to incorporate Workforce Management (WFM) attributes, contributing to the broader planning and delivery lifecycle.

Qualifications:

Qualifications and Experience

Minimum 18 months of tenure as an RTA (essential).
Experience within a BPO (essential).
Experience in workforce management or real-time monitoring within a contact center environment.
Matric equivalent qualification (essential).
Proven experience with tools like IEX, Aspect, Calabrio, or similar platforms (preferred).
Strong analytical and organizational skills with the ability to multitask.

Responsibilities:

Key Responsibilities

Real-Time Monitoring and Management (Skill changing in real-time)
Monitor intraday service levels across all contact channels (voice, email, chat, and social media).
Ensure real-time adherence to schedules and make necessary adjustments to meet service level agreements (SLAs).
Proactively identify and mitigate potential disruptions in workforce allocation.
Analysis and Reporting
Analyze account KPIs and real-time data to identify trends, efficiency opportunities, and improvement areas.
Prepare and deliver daily, biweekly, and monthly performance reports.
Conduct root-cause analyses to explain forecast variances and recommend actionable improvements.
Operational Collaboration
Work closely with operations teams to refine delivery processes and address real-time challenges.
Recommend and coordinate schedule changes to optimize resource allocation.
Act as the point of contact for real-time decision-making and resolution of workforce management challenges.
Stakeholder Engagement
Present insights, performance stories, and interval-level impacts effectively to stakeholders.
Ensure reports are accurate, reliable, and aligned with the needs of internal and external stakeholders.

Competencies and Skills Required

Technical Skills
Proficiency in real-time monitoring tools like IEX, Aspect, Calabrio, or other omnichannel contact center solutions.
Basic to intermediate Excel skills (pivot tables, data analysis).
Familiarity with forecasting and workforce management software is a strong asset.
Analytical and Problem-Solving Abilities
Strong analytical skills to interpret data and drive decision-making.
Attention to detail with the ability to identify patterns and trends in real-time data.
Communication and Collaboration
Effective verbal and written communication skills to interact with all levels of the organization.
Ability to communicate technical insights in a clear and concise manner.
Strong stakeholder management skills with a proactive approach to relationship building.
Behavioral Attributes
Organized, adaptable, and capable of working under pressure.
Self-motivated with excellent time management skills and the ability to work independently.
Resilient and resourceful, with a positive attitude toward challenges and changes.

Apply Now

Refine Your Search

software jobs in port elizabeth eastern cape

RTA

IT Plant Support Engineer

Operations Assistant

Financial Assistant

Exports Logistics Coordinator

Listing and Distribution Admin

Virtual Bookkeeper

Account Manager

Payroll Specialist

Developer

Social Media Strategist

Sales Manager

Senior Developer

Industrial Control Systems Security Engineer

Triton Express: Business Development Consultant

Accounting Consultant (Independent Review & Compilation)

Senior Interior Designer

Inside Sales Manager

Electrical Designer (Drafter)

Debt Review Telesales Consultant - Performance Based Salary

I want to receive the latest job alert for software in port elizabeth eastern cape

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