Req ID:525280
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
PURPOSE OF THE JOB:
- Provides field engineering leadership, assist and support to projects & PI team for investigation, troubleshooting and resolution of technical/quality issues across all Customer Depots.
- Technical support for Reliability Growth through investigations and data analysis. Identify new faults and system failures, root cause analysis, field investigation and reporting.
- Technical support for Troubleshooting in order to ensure maximum train availability.
POSITION IN THE ORGANIZATION –
MAIN OFFICE LOCATION:
- Located in Nigel (Ekurhuleni) at the production site
- May also be required to visit suppliers and other Alstom sites/offices
RESPONSIBILITIES:
- Support any technical activity on Alstom products during PI period as well as Commissioning, Warranty (and Validation & Certification phase if applicable)
- Diagnoses cause of malfunction/failure of operational equipment and recommends preventative and corrective actions
- Define troubleshooting methodology
- Provides technical guidance and supports technicians in troubleshooting and repairs
- Provides feedback on technical documentation deficiencies.
- Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
- Drive Kx (8D) issues with Quality and internal & external Suppliers as support of Project Product Introduction Manager (PrPIM)
- Ensure completeness and quality of input to Failure Management data base for RAMS exploitation
- Drive Reliability Growth through failure/event investigation and reliability forecast implementation (with RAMS support).
- Drive and support containment to avoid reoccurrence of failures
- Supports as-maintained Alstom product configuration control and relevant documentation management
- Support technical reviews with internal and external Suppliers, partners, customers, authorities
- Ensure & facilitate information flow within the PI Customer Site, PI functions and project teams. Provides status and transparence on PI activities, key technical issues, to PrPIM.
- Apply EHS requirements on site with the support of EHS team representatives
- Drive technical Return of Experience/reporting/feedback as support of PrPIM
- Support Obsolescence Management (if applicable)
- Support preparation and implementation of Field Modifications (FM)
PERFORMANCE MEASUREMENTS:
- Achievement of contractual reliability (milestone) targets
- Achievement of contractual availability (milestone) targets
- Containment and solution of K1S/K2/K3 issues on time (Considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)
- Completeness and Quality of failure/event diagnosis/data and relevant documentation
- Reliability improvement after FM implementation
- Achievement of PI Dashboard
- Achievement of configuration updates
- Achievement of REX implementation
- Audit results (internal and external)
- Compliance with EHS rules and work-related processes
CANDIDATE REQUIREMENTS
EDUCATIONAL REQUIREMENTS/DESIRED KNOWLEDGE/EXPERIENCE & BEHAVIOUR
MANDATORY:
- Graduate in Engineering or Industrial
- Internal EHS training
DESIRABLE:
- University Degree in Electrical/Mechanical Engineering or Industrial
EXPERIENCE
MANDATORY:
- Several years of technical experience, either mechanical or electrical / electronic engineering
- Railway safety & RAM
- EHS knowledge/exposure
- Product knowledge
- Data analytics
DESIRABLE:
- General Railway knowledge
- Field Experience
- Problem Solving skills
- DFQ, Quality and Audit skills
- Customer contact
COMPETENCIES & SKILLS
Refer to HR system vs PI job codes
- Fluent English
- International mind-set
- Communication (both verbal and non-verbal)
- Internal and external influencing skills
- Pro-active, autonomous
- Ability to work in complex organization and to manage wide transversal network
- Negotiation Skills
- Strategic vision
- Ability to work independently
- Willingness to travel
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Job Segment: Technical Support, Technology
