Job Title: Tactical Support Officer (TSO)
Location: Vryburg
Overview:
IZI South Africa is currently seeking a skilled and experienced Tactical Support Officer (TSO) to join our team in Vryburg. Reporting to the Branch Manager. The TSO will play a critical role in securing our company premises and assets and ensuring that all procedures are in line with our company policies and standards. The successful candidate will be a self-starter with a proven track record of maintaining company policies, adopting best practises, and exercising sound judgement to achieve the organisation's goals. The TSO must also have a strong understanding of the role of facilities management within a successful business unit and be driven by results while embodying the values of our organisation.
Main Responsibilities:
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Maintain security at the premises by strictly adhering to existing security procedures
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Ensure the highest level of access control at all property and building perimeters, as well as internal security areas
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Strictly adhere to loading procedures at all times
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Regularly test panic buttons, alarms, and fence perimeters to ensure they are in good working order
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Conduct frequent after-hours security checks of the premises and gate guards, making OB records as needed
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Assume key holder responsibilities on a rotating basis
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Manage vehicles, equipment, and standard operating procedures (SOPs)
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Ensure that all equipment used by operational staff is properly utilised and in good working condition
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Issue and control firearms, ammunition, and seals to crew members
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Maintain an accurate register of firearms, ammunition, and kit
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Ensure that all firearms have current licences and permits by regularly checking the competency of crew members and verifying serial numbers against the firearms register
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Control the issuance of identity documents, firearm permits, and scanners, maintaining a register of all issued items
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Monitor staff adherence to SOPs for banking halls, payout services, and standby guard services
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Conduct pre-departure checks of armoured vehicles and record findings on the check sheet
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Provide armed escort services as needed
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Conduct departmental and criminal investigations as directed
Management of Staff:
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Maintain the image of the branch and company at the highest level possible
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Ensure the morale and security awareness of staff is maintained
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Ensure vehicle crew strictly adhere to all security measures and maintain a high level of systems and procedures while operating within a mobile, walking, or bank/client contact setting
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Ensure that crew members and drivers are in full uniform and fit to perform their duties
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Participate in the design, development, review, implementation, and monitoring of departmental safety plans
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Participate in safety forums and report all incidents to the relevant parties
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Follow up on any assigned safety activities and attend safety education and refresher programmes
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Comply with safety policies and procedures at all times
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Distribute safety information as needed
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Wear protective clothing at all times
Minimum Qualifications and Experience:
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Grade 12
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Grade C PSIRA and CIT
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Firearm competency - handgun with business purposes
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Valid driver's licence and PDP
Knowledge:
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IZI standard operating procedures
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South African security legislation
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IZI operational policy and procedures
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IZI HR policy and procedures
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Health and safety legislation
Skills:
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Computer literate with proficiency in Excel, MS Outlook, and Word
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Excellent written and verbal communication skills
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Strong ability to collaborate and share information
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Customer-centric mindset
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Effective leadership skills
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Exceptional customer service and relationship management abilities
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Strong risk management and investigative skills
Attributes:
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Ability to work under pressure
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Adaptability to changing circumstances
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Attention to detail
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Demonstrated commitment to delivering exceptional customer service
