1 Remote Jobs and Work in Mafikeng, North West

Guest Arrival Expert (Porter)
Marriott International, Inc —Mafikeng, North West 2745
- Full-time

Check out these similar jobs

Based on your search for remote jobs.

Guest Arrival Expert (Porter)
Marriott International, Inc —Mafikeng, North West 2745
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name,…

I want to receive the latest job alert for remote in mafikeng, north west

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

remote jobs near mafikeng, north west

Guest House Manager jobs in Cape Town, Western Cape 7708

Guest House jobs in Pretoria, Gauteng

Guest House Manager jobs in Franschhoek, Western Cape

Guest Arrival Expert (Porter)

Marriott International, Inc -
Mafikeng, North West 2745

Apply Now

Job Details

Full-time

Full Job Description

Additional Information
Job Number26078431
Job CategoryRooms & Guest Services Operations
Location80 Nelson Mandela Drive, Mahikeng, South Africa, South Africa, 2745
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

CRITICAL TASK

Safety and Security

Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Maintain awareness of undesirable persons on property premises.

Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Guest Relations

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.

Address guests' service needs in a professional, positive, and timely manner.

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Assist other employees to ensure proper coverage and prompt guest service.

Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.

Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

Thank guests with genuine appreciation and provide a fond farewell.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.

Communicate recommendations in a way that builds excitement and interest among guests and associates.

Perform other reasonable duties as requested.

Working with Others

Support all co-workers and treat them with dignity and respect.

Develop and maintain positive and productive working relationships with other employees and departments.

Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

Comply with quality assurance expectations and standards.

Physical Tasks

Read and visually verify information in a variety of formats (e.g., small print).

Move at a speed required to respond to work situations (e.g., run, walk, jog).

Stand, sit, or walk for an extended period of time or for an entire work shift.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.

Move over sloping, uneven, or slippery surfaces.

Move up and down stairs and/or service ramps.

Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Communications

Speak to guests and co-workers using clear, appropriate and professional language.

Discuss work topics, activities, or problems with coworkers, Managers, or managers discreetly and quietly, avoiding public areas of the property.

Talk with and listen to other employees to effectively exchange information.

Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Guest Services

Arrange transportation (e.g., taxicab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.

Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.

Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

Policies and Procedures

Ensure uniform, nametags, and personal appearance are clean, hygienic, and professional.

Follow company and department policies and procedures.

Perform other reasonable job duties as requested by supervisors.

Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Protect the privacy and security of guests and coworkers.

Greet/Escort Guests

Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.

PREFFERED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: Valid Driver's License

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Apply Now

Refine Your Search

remote jobs in mafikeng, north west

Guest Arrival Expert (Porter)

Check out these similar jobs

I want to receive the latest job alert for remote in mafikeng, north west

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected