204 Customer consultant Jobs and Work in Isando Gauteng

The Relationship Consultant is responsible for managing customer relationships, capturing and processing sales orders, supporting marketing initiatives, and ensuring excellent service delivery. The role focuses on driving sales growth, improving customer engagement, and maintaining operational efficiency across order management and client interactions.

Key Responsibilities

1. Sales Order Management

Receive customer requests and accurately capture sales orders on the system
Assist customers with placing orders online where required
Liaise with the warehouse to confirm stock availability and provide feedback to clients
Complete branding checklists for branding orders and ensure accurate order capturing
Coordinate product alterations where necessary
Track all indent orders and manage their progress
Complete indent order checklists for customized products and liaise with sourcing to confirm feasibility
Provide timely feedback to customers regarding order status and outcomes

2. Marketing Campaign Execution

Distribute marketing campaigns to the customer base
Conduct call campaigns to follow up on marketing initiatives
Identify and implement cross-selling and upselling opportunities
Maintain and submit daily marketing campaign reports

3. Relationship Management & Operational Support

Convert back orders into open orders
Track customer payments and follow up where necessary
Resolve S&OP warehouse and production queries daily by 9 am
Ensure all customer queries and actions are resolved by the end of business daily
Actively manage customer engagement and relationships
Maintain and manage chatbot interactions to enhance customer experience
Drive customer reactivation initiatives
Ensure monthly sales and service targets are met

Minimum Requirements

Diploma or Degree in Sales, Marketing, Business Management, or related field
2–4 years’ experience in a customer service or sales support role
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Strong problem-solving and organisational skills

Key Competencies

Customer-centric mindset
Attention to detail and accuracy
Strong relationship-building skills
Sales and negotiation ability
Time management and accountability
Proactive and results-driven approach

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Job Purpose

Key Responsibilities

1. Sales Order Management

2. Marketing Campaign Execution

3. Relationship Management & Operational Support

Minimum Requirements

Key Competencies

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