34 Retail client services consultant Jobs and Work in Germiston, Gauteng

Service Consultant
Nedbank —Germiston, Gauteng
5d
Sales Consultant Entry level position
Future Billionaires Matketing —Johannesburg, Gauteng
- R1 200 - R2 000 a week
- Full-time
Quick Apply
1d
Premium Interior Design Sales Consultant
Hill Appointments —Sandton, Gauteng
- R30 000,00 - R42 151,78 a month
Quick Apply
4d
Collections Manager
Discovery Ltd. —Sandton, Gauteng
5d
Membership Sales Consultant
Planet Fitness South Africa —Alberton, Gauteng 1448
- Full-time
Quick Apply
12d
DCDS Entry-Level Sales Consultant
Discovery Ltd. —Sandton, Gauteng
Credit Risk Control Officer
Nedbank —Johannesburg, Gauteng
Senior Consultant - Client Relations
Kaelo —Johannesburg, Gauteng 2196
- Full-time
Quick Apply
Manager - Johannesburg | BCG Platinion
Boston Consulting Group —Johannesburg, Gauteng
- Full-time
Branch Manager - Springs-Kwatonga
Sanlam —Springs, Gauteng
Franchise Manager
takealot.com —Johannesburg, Gauteng
Principal - Johannesburg | BCG Platinion
Boston Consulting Group —Johannesburg, Gauteng
- Full-time
ROVING TEAM LEADER
Smollan —East Rand, Gauteng
- Part-time
PRODUCT CONSULTANT
Smollan —East Rand, Gauteng
- Part-time
Retail, Industrial and Commercial Leasing Consultant
Excellerate JHI —Sandton, Gauteng
Branch Manager - Leratong City Mall
Sanlam —Benoni, Gauteng
Technical Manager
Excellerate JHI —Johannesburg, Gauteng
Enterprise Commercial Manager
Clickatell —Johannesburg, Gauteng
- Full-time
- Remote
Quick Apply
Business Consultant | JHB
Kaelo —Johannesburg, Gauteng 2196
- Full-time
Quick Apply
Sales Consultant
Dis-Chem Life —Sandton, Gauteng

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Service Consultant

Nedbank -
Germiston, Gauteng

Apply Now

Job Details

5 days ago

Full Job Description

Job Requisition details

Req: 146866

Role: Service Consultant

Area: Lambton

Advert closing date: 23/07/2026

Job Family

Sales and Service

Career Stream

Client Service

Leadership Pipeline

Manage Self: Technical (MST)

FAIS Affected

FAIS Affected - Yes

Job Purpose

To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices.
Assist client to download online applications and resolve any log in issues.
Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
Educate clients and potential clients on how to subscribe and service their account.
Educate clients on self-service, digital functionality and features.
Facilitate a conversation with the client to assist them to complete their service needs online.
Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
Meet, greet, establish and clarify client needs and verify documentation and direct clients.
Nurture strong, long-standing client relationships.
Own the client request end to end and route for alternative intervention if not equipped to service the client.
Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter.
Action control check list applicable to teller, enquiries and foreign functions daily.
Balance and secure branch stock holding (e.g. cards).
Control the queuing process and prioritise clients with special needs.
Destroy old stock (e.g. cards) identified by reports.
Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy.
Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

Diploma

Preferred Qualification

Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level

1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

Customer service principles
Product Knowledge
Problem solving skills
Relationship management
Nedbank security policies and procedures
Governance, Risk and Controls
Forex product

Behavioural Competencies

Building Customer Loyalty
Earning Trust
Collaborating
Managing Work
Adaptability
Stress Tolerance
Continuous Learning

Please contact the Nedbank Recruiting Team at +27 860 555 566

Apply Now

Refine Your Search

retail client services consultant jobs in germiston, gauteng

Service Consultant

Sales Consultant Entry level position

Premium Interior Design Sales Consultant

Collections Manager

Membership Sales Consultant

DCDS Entry-Level Sales Consultant

Credit Risk Control Officer

Senior Consultant - Client Relations

Manager - Johannesburg | BCG Platinion

Branch Manager - Springs-Kwatonga

Franchise Manager

Principal - Johannesburg | BCG Platinion

ROVING TEAM LEADER

PRODUCT CONSULTANT

Retail, Industrial and Commercial Leasing Consultant

Branch Manager - Leratong City Mall

Technical Manager

Enterprise Commercial Manager

Business Consultant | JHB

Sales Consultant

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