Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
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18,000 trained professionals
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350+ locations worldwide
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Fortune 500
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Globally unified systems
Job Description
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Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts.
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To support the Expeditors facility in the pursuit of Warehouse Excellence by promoting a culture of safety and security in a facility that is efficient and meets high quality standards through continuous improvement and modernization.
Distribution: Tasks and Duties
This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Expeditors Distribution Operational Performance Standards. This list may be edited to the specific job role.
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Allocate workloads within team to ensure smooth operations during peak activity or staff absence
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Monitor workboards to ensure internal KPI’s are met, e.g., timely data entry
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Build and maintain strong relationships with customers
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Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
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Monitor invoicing and BNP report where needed
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Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
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Be a guide for the team - mentor agents, lead agents and ensure that positive attitude is maintained within the team
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Promote productivity tools within the team (e.g., using workboard, invoice processing, expo)
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Be continuously open and positive to implementing new system changes and enhancements with the team
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Oversee and ensure compliance with Expeditors Operational Process Standards
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Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.
Support the manager and or the sales department where needed:
- Makes introductory contact with new accounts and maintain effective relationships with existing accounts
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Addresses the more complex and non-routine customer issues and requests
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Coordinates new accounts, gathering all necessary information and assigning accounts to agents
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Audits all new account and follows up on responsibilities of the CSR’s to ensure that customer needs have been met
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Help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades
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Interacts with credit and collections personnel, regarding payment problems
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Performs and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)
Warehouse: Tasks and Duties
This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Expeditors Warehouse Operational Performance Standards. This list may be edited to the specific job role.
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Supervising and coaching your Warehouse teams
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Weekly team / huddle with Warehouse Lead
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Monthly 1-on-1’s with Warehouse Lead
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Assist and/or set the annual mid & end year reviews with the Warehouse Lead
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Assist and/or set annual improvement objectives for Warehouse Leads
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Assist in execution of District Tactical Business Plan
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Ensure a safe and secure work environment
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Responsible for execution of Expeditors warehouse procedures, safety and compliance standards
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Maintain a clean and professional facility (as per local standards)
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Responsible that all equipment is maintained in a safe operational condition including the required maintenance contract
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Provide weekly/monthly/annual input to warehouse budget, which includes staffing and overtime expenses, equipment procurement and maintenance, and facility repair
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Ensure your teams are staffed to meet demand including a flexible work force
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Oversee all aspects of warehouse staffing, including permanent and contingent staff
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Ensure coverage of operations with staff who have the appropriate certifications
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Assist with Interview, onboard, develop, and support staff within area of responsibility, including permanent and contingent staff, according the training schedule
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Support employee versatility (cross training)
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Responsible for execution of the processes in the area of responsibility, following operational standards (OPS) and KPI expectations
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Improve safety, quality, delivery and cost reduction through continuous improvement methods
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Participate in transitioning and onboarding new customers
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Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions
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Assist with and perform process audits to ensure security and safety of people, facility, and freight
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Allocate workloads within team to ensure smooth operations during peak activity or staff absence
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Proactive communication with the team to ensure continuous awareness and understanding of policies and regulations
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Oversee and ensure compliance with Expeditors Operational Process Standards
Qualifications
This section lists desired Skills, Knowledge & Experience for the job and may be edited to the specific job role.
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Minimum 4 years’ industry-specific experience, preferably within the global logistics sector
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Industry-specific or relevant tertiary qualification will be advantageous.
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Strong inventory management and basic accounting knowledge
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Demonstrated leadership capability, including the ability to coach, develop, and build high-performing teams
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Strong interpersonal and communication skills, with the ability to listen, provide constructive feedback, manage conflict, and foster effective collaboration
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Self-motivated, professional, proactive, and able to work independently with a high degree of accountability
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Customer-focused with strong meeting management and stakeholder engagement skills
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Excellent problem-solving, process improvement, and time management abilities
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Proficient in Microsoft Office applications, particularly Excel (formulas and Pivot Tables) and Word
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Fluent in Business English Skills (written and verbal)
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Open to feedback, self-reflective, and committed to continuous improvement
Additional Information
Expeditors offers excellent benefits:
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Paid Annual and Sick Leave
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Discovery Medical Aid
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Liberty Corporate Benefits: Pension / Retirement Fund, Family Benefit / Funeral Cover, Disability Income Benefit, Value Added Services
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Employee Stock Purchase Plan (ESPP)
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Training and Personnel Development Program
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Growth opportunities within the company
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Employee Referral Program Bonus
