40 Service desk manager Jobs and Work in Gauteng

Service Desk Manager
Pink Elephant —Woodmead, Gauteng
- Full-time
Quick Apply
7d
Service Desk Manager
IMPRONICS DIGITECH PRIVATE LIMITED —Johannesburg, Gauteng
- Full-time
Quick Apply
Service Desk Manager (Assurance)
Nexio —Midrand, Gauteng
12h
ICT SUPPORT
Advtech —Pretoria, Gauteng
Receptionist
Trafigura —Johannesburg, Gauteng
- Full-time
Senior Administrator - Hire Desk
Eazi Access Rental —Germiston, Gauteng
- Full-time
Quick Apply
IT Systems Manager
Teraco —Gauteng
- Full-time
Service Desk Team Lead
XLink —Sandown, Gauteng
Global Service Desk Team Leader
Inspired —Johannesburg, Gauteng
- Full-time
2d
Receptionist & Office Experience Manager
Spencer Stuart —Johannesburg, Gauteng
- Full-time
8d
Guest Experience Expert - African Pride Melrose Arch, Autograph Collection
Marriott International, Inc —Johannesburg, Gauteng 2196
- Full-time
Sales Coordinator
McCormick & Company —Midrand, Gauteng
12d
Sales Manager
Oneplan Underwriting Managers (Pty) Ltd. —Sandton, Gauteng
- Full-time
Technical Support Manager
Aggreko —Kempton Park, Gauteng 1619
- Full-time
13d
Technical Support Manager
GEW Technologies (Pty) Ltd —Pretoria, Gauteng
1d
Breakdown Administrator
Eazi Access Rental —Germiston, Gauteng
Quick Apply
1d
Deputy Med-Ops Cell Manager
Medecins Sans Frontieres South Africa —Johannesburg, Gauteng
- Full-time
Quick Apply
Temporary Client Support Consultant
Optimi Group —Centurion, Gauteng
2d
Website Project Manager (Remote | South Africa) - 3 month contract
Huble —Pretoria, Gauteng
- Remote
Quick Apply
2d
Sales Representative
Zibuke Oncall —Pretoria West, Gauteng
- R7 500 a month
- Remote
Quick Apply
2d

I want to receive the latest job alert for service desk manager in gauteng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk manager jobs near gauteng

Service Desk Team Leader jobs in Johannesburg, Gauteng

Sales Manager jobs in Sandton, Gauteng

Senior Administrator jobs in Germiston, Gauteng

Receptionist jobs in Johannesburg, Gauteng

IT Manager jobs in Gauteng

Service Desk Team Leader jobs in Gauteng

Spanish Customer Service jobs in Cape Town, Western Cape

Betting Customer Service jobs in Cape Town, Western Cape

Service Desk Team Leader jobs in Cape Town, Western Cape

Technical Support Manager jobs in Johannesburg, Gauteng

Technical Support Manager jobs in Centurion, Gauteng

Branch Manager jobs in Johannesburg, Gauteng

Technical Support Manager jobs in Cape Town, Western Cape

Senior Brand Manager jobs in Johannesburg, Gauteng

In Service Training Construction jobs in Durban, Kwazulu Natal

Retention Agent jobs in Cape Town, Western Cape

Guest Service Agent jobs in Cape Town, Western Cape 8001

Guest Service Agent jobs in Camps Bay, Western Cape

Web Manager jobs in Durban, Kwazulu Natal

Project Manager jobs in Cape Town, Western Cape

Service Desk Manager

Pink Elephant
Woodmead, Gauteng

Quick Apply

Job Details

Permanent | Full-time
7 days ago

Full Job Description

Role Description

Manage and oversee the day-to-day operations of the service desk, including ticketing systems, phone support, and email communications.
Provide leadership, guidance, and mentorship to service desk staff, fostering a culture of accountability, teamwork, and continuous improvement.
Develop and implement service desk policies, procedures, and best practices to ensure efficient and consistent service delivery.
Monitor service desk performance metrics, analyze trends, and identify areas for improvement to enhance operational efficiency and customer satisfaction.
Collaborate with cross-functional teams to resolve complex technical issues and escalations in a timely manner.
Serve as the primary point of contact for major incidents, coordinating response efforts and communicating updates to stakeholders.
Develop and maintain relationships with key stakeholders, including internal teams and external vendors, to ensure alignment of priorities and effective collaboration.
Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for training and professional development for service desk staff.
Stay informed about emerging technologies, industry trends, and best practices in service desk management to drive continuous improvement initiatives.
Prepare and present reports, dashboards, and recommendations to senior management to communicate service desk performance and initiatives.

Role Requirements

Bachelor’s degree in information technology, Computer Science, or a related field.
5 years of experience in service desk management or IT support roles, with 3-5 years in a leadership capacity.
Proven track record of effectively managing service desk operations, including incident management, problem resolution, and customer service.
Strong leadership skills with the ability to motivate and inspire a team to achieve departmental goals.
Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels.
Solid understanding of ITIL framework and service management best practices.
Experience with service desk software and ticketing systems.
Relevant certifications such as ITIL Foundation and upwards, SDI Service desk manager.

Application Question(s):

Are you currently employed or unemployed?
What is your notice period?
What is your current salary?
What is your expected salary?
How many years of experience do you have in an SDM/ leadership role?

Education:

Bachelors (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

service desk manager jobs in gauteng

Service Desk Manager

Service Desk Manager

Service Desk Manager (Assurance)

ICT SUPPORT

Receptionist

Senior Administrator - Hire Desk

IT Systems Manager

Service Desk Team Lead

Global Service Desk Team Leader

Receptionist & Office Experience Manager

Guest Experience Expert - African Pride Melrose Arch, Autograph Collection

Sales Coordinator

Sales Manager

Technical Support Manager

Technical Support Manager

Breakdown Administrator

Deputy Med-Ops Cell Manager

Temporary Client Support Consultant

Website Project Manager (Remote | South Africa) - 3 month contract

Sales Representative

I want to receive the latest job alert for service desk manager in gauteng

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected