255 Management Jobs and Work in Ec

RTA
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
Data Entry Assistant
Talent Sam —Port Elizabeth, Eastern Cape
- Temporary
- Remote
Quick Apply
Municipal Administrator
The Focus Group —Beacon Bay, Eastern Cape
- R10 000 a month
- Full-time
Branch Consultant - Queenstown
Sanlam —Queenstown, Eastern Cape
Trainee financial Planner
financial planner —Port Elizabeth, Eastern Cape
- R12 000 - R70 000 a month
- Full-time
Quick Apply
14d
Project Manager, SureAdhere
Dimagi —East London, Eastern Cape
- R811 740 a year
- Remote
Assistant Store Manager - BUCO Fleet Street
BUCO —King William’s Town, Eastern Cape
Regional Secretary
Basix Group —Port Elizabeth, Eastern Cape
- Up to R15 000 a month
- Temporary
Quick Apply
Accounts Receivable
The Focus Group —Beacon Bay, Eastern Cape
- Full-time
Specialist - Area Omnichannel.Commercial Operations SA
MTN —Mthatha, Eastern Cape
- Full-time
Branch Consultant/Inhouse advisor - Mthatha
Sanlam —Mthatha, Eastern Cape
Direct Sales Representative
FB Marketing(Pty)Ltd —East London, Eastern Cape
- R1 000 - R3 000 an hour
Quick Apply
9d
ZAF Customer Service Representative FC PE - Insurance/Financial
Teleperformance —Port Elizabeth, Eastern Cape 6057
- Full-time
Team Leader: Hospital Risk Management
Momentum Health —Eastern Cape
Supervisor: Logistics - BUCO Kenton-On-Sea
BUCO —Kenton on Sea, Eastern Cape
Sales Supervisor - Pringle BT Ngebs
FrontierCo —Mthatha, Eastern Cape
Quick Apply
HR Business Partner
Teleperformance —Port Elizabeth, Eastern Cape 6045
- Full-time
Personal Assistant
Konsult Group —Port Elizabeth, Eastern Cape
- R6 385,80 - R15 000,00 a month
Quick Apply
Broker Consultant - Mthatha
Metropolitan Life —Mthatha, Eastern Cape
EOS Administrator
ENCONA —East London, Eastern Cape
- R10 000 - R12 000 a month
- Full-time
Quick Apply
9d

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RTA

Teleperformance -
Port Elizabeth, Eastern Cape 6057

Apply Now

Job Details

Full-time

Full Job Description

Overview:

The Real-Time Analyst (RTA) is responsible for managing and monitoring real-time resource allocation in our contact center to meet forecasted call volumes while ensuring service level goals and efficiency targets. This role involves live monitoring, data analysis, and proactive problem-solving to optimize workforce efficiency and client satisfaction. Additionally, the role will evolve to incorporate Workforce Management (WFM) attributes, contributing to the broader planning and delivery lifecycle.

Qualifications:

Qualifications and Experience

Minimum 18 months of tenure as an RTA (essential).
Experience within a BPO (essential).
Experience in workforce management or real-time monitoring within a contact center environment.
Matric equivalent qualification (essential).
Proven experience with tools like IEX, Aspect, Calabrio, or similar platforms (preferred).
Strong analytical and organizational skills with the ability to multitask.

Responsibilities:

Key Responsibilities

Real-Time Monitoring and Management (Skill changing in real-time)
Monitor intraday service levels across all contact channels (voice, email, chat, and social media).
Ensure real-time adherence to schedules and make necessary adjustments to meet service level agreements (SLAs).
Proactively identify and mitigate potential disruptions in workforce allocation.
Analysis and Reporting
Analyze account KPIs and real-time data to identify trends, efficiency opportunities, and improvement areas.
Prepare and deliver daily, biweekly, and monthly performance reports.
Conduct root-cause analyses to explain forecast variances and recommend actionable improvements.
Operational Collaboration
Work closely with operations teams to refine delivery processes and address real-time challenges.
Recommend and coordinate schedule changes to optimize resource allocation.
Act as the point of contact for real-time decision-making and resolution of workforce management challenges.
Stakeholder Engagement
Present insights, performance stories, and interval-level impacts effectively to stakeholders.
Ensure reports are accurate, reliable, and aligned with the needs of internal and external stakeholders.

Competencies and Skills Required

Technical Skills
Proficiency in real-time monitoring tools like IEX, Aspect, Calabrio, or other omnichannel contact center solutions.
Basic to intermediate Excel skills (pivot tables, data analysis).
Familiarity with forecasting and workforce management software is a strong asset.
Analytical and Problem-Solving Abilities
Strong analytical skills to interpret data and drive decision-making.
Attention to detail with the ability to identify patterns and trends in real-time data.
Communication and Collaboration
Effective verbal and written communication skills to interact with all levels of the organization.
Ability to communicate technical insights in a clear and concise manner.
Strong stakeholder management skills with a proactive approach to relationship building.
Behavioral Attributes
Organized, adaptable, and capable of working under pressure.
Self-motivated with excellent time management skills and the ability to work independently.
Resilient and resourceful, with a positive attitude toward challenges and changes.

Apply Now

Refine Your Search

management jobs in ec

RTA

Data Entry Assistant

Municipal Administrator

Branch Consultant - Queenstown

Trainee financial Planner

Project Manager, SureAdhere

Assistant Store Manager - BUCO Fleet Street

Regional Secretary

Accounts Receivable

Specialist - Area Omnichannel.Commercial Operations SA

Branch Consultant/Inhouse advisor - Mthatha

Direct Sales Representative

ZAF Customer Service Representative FC PE - Insurance/Financial

Team Leader: Hospital Risk Management

Supervisor: Logistics - BUCO Kenton-On-Sea

Sales Supervisor - Pringle BT Ngebs

HR Business Partner

Personal Assistant

Broker Consultant - Mthatha

EOS Administrator

I want to receive the latest job alert for management in ec

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