13 Technical support amazon Jobs and Work in Cape Town, Wc

L1 ERP Technical Support for an Enterprise Software / AI Company - Remote
LTVplus —Cape Town, Western Cape
- Full-time
- Remote
Coding Facilitator
HyperionDev —Cape Town, Western Cape
Quick Apply
DevOps Engineer
CyberPro Consulting —Cape Town, Western Cape 7100
Lead Cloud / Platform Engineer
NJ PLACEMENT CONSULTING —Rosebank, Western Cape
- Full-time
Cloud Contact Center Manager
EXL Service —Cape Town, Western Cape
- Full-time
Accreditation and Compliance Officer
HyperionDev —Cape Town, Western Cape
- Remote
Quick Apply
Data Engineer
PBT Group —Cape Town, Western Cape
10d
Strategic Partnerships Operations Lead
HyperionDev —Cape Town, Western Cape
- Part-time
- Remote
Quick Apply
Senior Java Spring Boot Developer
CyberPro Consulting —Cape Town, Western Cape 7100
- R1 300 000 - R1 400 000 a year
6d
Product Manager
The Rank Group —Cape Town, Western Cape
Quick Apply
Infrastructure Engineer
LiveScore Group —Cape Town, Western Cape
Quick Apply
Business Operations Manager
HyperionDev —Cape Town, Western Cape
- Remote
Quick Apply
Group Head of Legal
HyperionDev —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply

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L1 ERP Technical Support for an Enterprise Software / AI Company - Remote

LTVplus -
Cape Town, Western Cape

Apply Now

Job Details

Full-time

Full Job Description

MRF 345218

Is This YOU? Then We Want to Meet You!

We are in search of Technical Support for an endtoend agentic delivery platform campaign built to revolutionize enterprise ERP projects, specifically targeting complex SAP and Salesforce implementations. We provide project teams, system integrators, and enterprise IT architecture groups with a single, structured environment to manage knowledge, automate repetitive work, and maintain absolute control from initial scoping all the way through golive.

As our Tier 1 Technical Support, you will be the frontline face of the campaign for their clients.

You will manage incoming inquiries across phone, email, and live chat, acting as the primary filter and problemsolver for our users.

Who We Are
At LTVplus, we’re all about delivering WOWworthy customer experiences for brands worldwide. We’re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Requirements

2+ years of experience in B2B SaaS customer support or technical helpdesk environments.
Outstanding written and verbal English communication skills, with an ability to explain advanced technical features in a simple, straightforward, and professional manner.
High initiative and a proven ability to quickly learn a complex software platform independently using existing documentation, training courses, and team meetings.
Strong organizational skills to manage an incoming ticket queue autonomously without requiring heavy management oversight.

Responsibilities Act as the first level of support (Tier 1) for all incoming tickets via Pylon, ensuring strict adherence to our response and resolution SLAs (Urgent 1–2 hours, Medium 4–8 hours, Low

8–16 hours).
To" and navigation questions, guiding users through our major functional tools
Investigate repetitive "bug" reports to determine if they are genuine software glitches or user errors (such as prompt styling or permission steps), logging legitimate development issues accurately into Linear.
Proactively flag and update outdated internal and external documentation housed on Notion as the engineering team pushes fast platform updates.
scope issues, while comfortably hopping on live customer video calls if urgently requested.

Nice to have
Handson experience working with modern startup platforms including Pylon (ticketing), Linear (issue tracking), Slack, and Notion.
Prior exposure to ERP systems, SAP implementations, or enterprise software delivery workflow

Working conditions
Hours 700 AM – 400 PM EST, Monday to Friday

Tech Checklist – Gotta Have It! A reliable computer (preferably younger than 3 years) and a stable high

speed internet connection.
Experience working with Marketplace platforms such as Amazon, eBay, Etsy, Walmart, and Google Shopping Actions, et al.
A quiet, cozy workspace to handle calls and chats like a pro.

PLEASE FILL OUT THIS FORM Skills Assessment Form

HIRING BUDGET USD1,150 1,200 per month

Work type

Full-time

Department

Operations

Division

LATAM

Location

South Africa/Western Cape Province/Cape Town

Apply Now

Refine Your Search

technical support amazon jobs in cape town, wc

L1 ERP Technical Support for an Enterprise Software / AI Company - Remote

Coding Facilitator

DevOps Engineer

Lead Cloud / Platform Engineer

Cloud Contact Center Manager

Accreditation and Compliance Officer

Data Engineer

Strategic Partnerships Operations Lead

Senior Java Spring Boot Developer

Product Manager

Infrastructure Engineer

Business Operations Manager

Group Head of Legal

Other jobs to consider

I want to receive the latest job alert for technical support amazon in cape town, wc

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