58 Remote customer success manager Jobs and Work in Cape Town, Wc

Senior Customer Support / Customer Experience Manager (E-commerce)
Hire Hangar —Cape Town, Western Cape
- Remote
Quick Apply
Corporate Investigator, Enterprise Protection Program – Global Investigations
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Customer Success Associate
ERM Group —Cape Town, Western Cape
- Full-time
Customer Service Project Manager
takealot.com —Cape Town, Western Cape
Quick Apply
Client Success Manager (Podcast Company)
Hire Hangar —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Project Manager, SureAdhere
Dimagi —Cape Town, Western Cape
- R811 740 a year
- Remote
Digital Content and Community Manager
Stage Zero —Cape Town, Western Cape
- R45 000 a month
- Full-time
Quick Apply
10d
Technical Customer Enablement & Training Manager
Hire Hangar —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Paid Media Account Manager (Meta, TikTok & Google Ads)
Talent Sam —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Senior CRM Specialist
Ten Group —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Client Support Manager (NA Hours)
MRI Software —Cape Town, Western Cape
- Full-time
Sales Quality Assurance Manager
HyperionDev —Cape Town, Western Cape
- Remote
Quick Apply
Invoicing Assistant
Advania UK —Cape Town, Western Cape 7441
- R18 000 - R20 000 a month
Key Account Manager
Initiate —Cape Town, Western Cape
- Remote
Quick Apply
Guest Experience Expert - Cape Town Marriott Hotel Crystal Towers
Marriott International, Inc —Cape Town, Western Cape 7441
- Full-time
Director: Product Management (Product Growth, AI & User Interfaces)
Clickatell —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Field Sales Manager - Western Cape
M-KOPA —Cape Town, Western Cape
- Full-time
Head of Revenue (Edtech)
HyperionDev —Cape Town, Western Cape
- Full-time
Quick Apply
Account Manager III
RELX —Cape Town, Western Cape
- Full-time
Director of Product Management
dotdigital —Cape Town, Western Cape
- Remote

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Senior Customer Support / Customer Experience Manager (E-commerce)

Hire Hangar
Cape Town, Western Cape

Quick Apply

Job Details

Full Job Description

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title
Senior Customer Support / Customer Experience **Manager (*E-commerce***)

Location
Remote

Time Zone
US Time Zones (EST–PST)

Role Overview
We are seeking a Senior Customer Support / Customer Experience Manager to lead and elevate customer support operations for a growing e-commerce business. This role owns the full customer support lifecycle from onboarding through post-purchase support and retention - while driving operational excellence, automation, and customer satisfaction at scale.

You will act as a strategic partner to Product, Engineering, Operations, and Growth teams to ensure a seamless, high-quality customer experience across all customer touchpoints.

Key Responsibilities

Own and optimize end-to-end customer support and CX operations within an e-commerce environment
Personally handle and resolve complex, high-ticket, or escalated AI-assisted support cases to ensure customer satisfaction
Lead customer onboarding processes to ensure fast time-to-value and strong early customer engagement
Manage and continuously improve Zendesk ticket workflows, SLAs, macros, triggers, and automations
Analyze support data and CX metrics to identify trends, root causes, and improvement opportunities
Implement, manage, and optimize AI-driven support tools, including chatbots, automations, and self-service solutions
Collaborate cross-functionally with Product and Engineering to resolve systemic issues and improve product-driven CX
Develop and maintain support documentation, internal playbooks, and customer-facing knowledge bases
Ensure consistent, high-quality customer interactions across all support channels (email, chat, and self-service)
Mentor and guide junior support or CX team members as the team scales

Required Qualifications

5+ years of experience in Customer Support, Customer Success, or Customer Experience roles, preferably within e-commerce
Strong, hands-on experience working in Shopify-based e-commerce environments
Advanced experience using Zendesk or comparable customer support ticketing systems
Proven experience owning customer onboarding and post-purchase support workflows
Experience implementing or operating AI-powered support tools, automations, or self-service platforms
Strong analytical skills with hands-on experience using CX metrics such as CSAT, NPS, FCR, and SLA performance
Excellent written and verbal communication skills with strong stakeholder management abilities
Non-negotiable: Prior experience working in fully remote roles, fluency with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and experience working with US- or UK-based companies. Candidates without this remote work experience will not be considered.

Preferred Qualifications

Experience scaling customer support operations within high-growth e-commerce brands
Background in CX strategy, support operations, or team leadership
Experience working in omnichannel support environments
Familiarity with CRM platforms and customer analytics tools

Tools & Technology

Zendesk or similar customer support platforms
Shopify and e-commerce support tools
AI-powered chatbots, automation, and self-service solutions
CX analytics and reporting tools
Remote collaboration tools (Slack, Zoom, Google Workspace, project management platforms)

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Quick Apply

Refine Your Search

remote customer success manager jobs in cape town, wc

Senior Customer Support / Customer Experience Manager (E-commerce)

Corporate Investigator, Enterprise Protection Program – Global Investigations

Customer Success Associate

Customer Service Project Manager

Client Success Manager (Podcast Company)

Project Manager, SureAdhere

Digital Content and Community Manager

Technical Customer Enablement & Training Manager

Paid Media Account Manager (Meta, TikTok & Google Ads)

Senior CRM Specialist

Client Support Manager (NA Hours)

Sales Quality Assurance Manager

Invoicing Assistant

Key Account Manager

Guest Experience Expert - Cape Town Marriott Hotel Crystal Towers

Director: Product Management (Product Growth, AI & User Interfaces)

Field Sales Manager - Western Cape

Head of Revenue (Edtech)

Account Manager III

Director of Product Management

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Job Title Senior Customer Support / Customer Experience Manager (E-commerce)

Job Title
Senior Customer Support / Customer Experience **Manager (*E-commerce***)