34 Lean manager Jobs and Work in Cape Town, Wc

Operations Manager (824)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Operations Manager (1044)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Innovation Program Manager
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Operations Manager (Contact Centre Manager)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Quality Excellence Manager
EXL Service —Cape Town, Western Cape
- Full-time
Senior Manager - Quality Excellence
EXL Service —Cape Town, Western Cape
- Full-time
14d
Quality Assurance Manager (697)
Teleperformance —Cape Town, Western Cape 7925
- Full-time
Websites & Platform Product Manager
StoneX Group —Cape Town, Western Cape 8001
- Full-time
3PL Area Manager , ZA Operations
Amazon Commercial Services (South Africa) (Pty) Ltd —Cape Town, Western Cape
- Full-time
14d
Delivery Manager
Ten Group —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
1d
Asset Management: Business Analyst
Nedbank —Cape Town, Western Cape
13d
Production Manager - Food Manufacturing (CAPE TOWN)
The Focus Group —Cape Town, Western Cape
- R30 000 a month
- Full-time
Digital Marketing Project Coordinator
Childcare Marketing Group —Cape Town, Western Cape 8001
- Full-time
Quick Apply
Assistant Vice President - Quality Excellence
EXL Service —Cape Town, Western Cape
- Full-time
Administrative Accountant (Web2 + Web3) - Remote
Singularity Venture Hub —Cape Town, Western Cape
- Full-time
- Remote
Quick Apply
Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response
Amazon Development Centre (South Africa) (Proprietary) Limited —Cape Town, Western Cape
- Full-time
Manager-Project Management-Overall Project Management
EXL Service —Cape Town, Western Cape
- Full-time
Assistant Manager - Quality Excellence
EXL Service —Cape Town, Western Cape
- Full-time
Senior Product Owner
Lula —Cape Town, Western Cape
- Full-time
Customer Service Project Manager
takealot.com —Cape Town, Western Cape
Quick Apply

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Operations Manager (824)

Teleperformance -
Cape Town, Western Cape 7925

Apply Now

Job Details

Full-time

Full Job Description

Overview:

The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign.

Qualifications:

Competencies & Skills Required

Solid understanding of how Quality can influence achievement of business objectives
Have an excellent command of the English language
Strong motivational skills to develop people’s attitudes and skills
Excellent communication skills to impart knowledge and information
Committed, enthusiastic, positive and resilient
Able to cope in a high-pressure environment
Comfortable with adapting to fast paced change
Ability to troubleshoot and solve problems through data analysis

Qualifications and Experience

Previous Mid/ Senior Managerial experience (Essential)
Previous US working experience
Sales Through Service background is essential
Strong Excel skills
Lean six Sigma background advantageous
Bachelor’s degree or equivalent experience in a call centre or business-related field
Training Background (Preferred)
Minimum 5 years of work experience in Business Process Off-shoring.
Minimum 3 years’ Contact Centre Management experience in international Voice/Email/Chat/Tech Support business
Proven experience in management of a contact centre
Experience in KPI Management
Matric/ Equivalent

Responsibilities:

Analyse and maintain all Service Level agreements; implement improvement plans as needed
Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirement)
Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports).
Conduct scheduled reviews with The Client on performance delivery and mitigate the consequences of any service level or KPI failures by means of remedial measures within timelines agreed by The Client.
Create and maximize the relationship with The Client.
Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.
Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA. - and The Client to define action plans that resolve issues and drive continuous improvement.
Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust meet changing requirements.
Attend business reviews with the Client.
Effectively manage a team of team leaders.

Apply Now

Refine Your Search

lean manager jobs in cape town, wc

Operations Manager (824)

Operations Manager (1044)

Innovation Program Manager

Operations Manager (Contact Centre Manager)

Quality Excellence Manager

Senior Manager - Quality Excellence

Quality Assurance Manager (697)

Websites & Platform Product Manager

3PL Area Manager , ZA Operations

Delivery Manager

Asset Management: Business Analyst

Production Manager - Food Manufacturing (CAPE TOWN)

Digital Marketing Project Coordinator

Assistant Vice President - Quality Excellence

Administrative Accountant (Web2 + Web3) - Remote

Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response

Manager-Project Management-Overall Project Management

Assistant Manager - Quality Excellence

Senior Product Owner

Customer Service Project Manager

I want to receive the latest job alert for lean manager in cape town, wc

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